Kali Hardy
Grand Rapids,MI
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist (Part-Time)
Flex Administrators Inc
10.2023 - Current
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling
Youth Specialist
Bethany Christian Services
02.2023 - 11.2023
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
- Achieved established program plan goals by developing and maintaining effective working relationships with staff, court officials and educators.
- Followed treatment guidelines and intervened in crisis situations.
Customer Service Representative
Signature Flight Support
08.2021 - 11.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Fulfillment Associate
Amazon Fulfillment Center
07.2020 - 08.2021
- Located merchandise from shelves and storage areas to fill orders.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
- Filled orders according to defined standards using standard picking system.
Host Cashier
Gun Lake Casino
05.2017 - 06.2020
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered unsurpassed service to patrons using active listening and engagement skills.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
High School Diploma -
Allegan High School
Allegan, MI05.2018
Skills
- Multitasking and Prioritization
- Verbal and Written Communication
- Spreadsheet Tracking
- Data Entry
- Administrative Support
Certification
- Adult and Pediatric First Aid/CPR/AED Training - 2023
Timeline
Receptionist (Part-Time)
Flex Administrators Inc
10.2023 - Current
Youth Specialist
Bethany Christian Services
02.2023 - 11.2023
Customer Service Representative
Signature Flight Support
08.2021 - 11.2022
Fulfillment Associate
Amazon Fulfillment Center
07.2020 - 08.2021
Host Cashier
Gun Lake Casino
05.2017 - 06.2020
High School Diploma -
Allegan High School
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