Kayla Pesce
Hurst,USA
Summary
Accomplished Administrative Assistant with over 17 years of experience in healthcare administration, specializing in operational excellence and organizational development. Demonstrates a strong capability to support executive leaders and prioritize daily office needs effectively. Recognized for fostering a creative work environment that inspires team performance while delivering exceptional clerical and operational support in high-volume settings. Proficient in managing office supplies, paperwork, and project requirements with minimal oversight.
Overview
19
19
years of professional experience
Work History
Senior Administrative Assistant II
University Texas Southwestern Medical Center
07.2021 - Current
- Operates multi line telephone, answers all calls promptly, records messages and provides messages to appropriate staff
- Schedules meetings, conferences, interviews and appointments
- Keeps track of departmental activity via calendar
- Opens, sorts, reviews and distributes mail
- Prepares responses to routine inquiries
- Identifies items requiring immediate attention
- Establishes, maintains and revises record keeping and filing systems
- Classifies, sorts and files correspondence records and other documents
- Prepares meeting packets
- Copies, assembles and distributes packets
- Attends meetings, takes and transcribes minutes
- Coordinate leader's daily calendar and schedule
- Organizes and submits funds for Nursing Department Scholarship
- Transcribes, types, formats and proofreads a variety of material
- Types and performs data entry into existing computer software programs
- Keeps the department stocked with supplies
- Manages office supply budget
- Makes travel arrangements; plans meeting itineraries, etc
- For leaders, outside visitors, and official guests
- Complete all activities related to travel reports
- Assists willingly with other administrative duties as assigned
- Organizes unscheduled time
- Identify items requiring immediate attention
- Demonstrates flexibility and adaptability to fluctuating workload and prioritizes job duties
- Operates and manages departmental office equipment
- Train administrative employees
- Performs other duties as assigned
Financial Access Specialist
University of Washington Medical Center
Seattle, WA
09.2018 - 03.2021
- Obtaining insurance authorization for transplant related services
- Working closely with medical teams as patient is being evaluated and listed, being sure their insurance information is always current and up to date
- Communicating with patients in regards to their insurance benefits and making sure patient understand their coverage for organ transplant and transplant related services
- Communicate and distribute clinical records to Case Managers as needed
- Attend Selections Committee meetings for Lung and Kidney and Liver
- Manage EPIC authorization work queue
- Resolved communication problems, improved operations and provided exceptional client support
- Worked with 150+ patients to understand needs and provide detailed Insurance related service
Childbirth Educator
Self Employed
Everett, WA
08.2007 - 07.2019
- Educating and empowering families to prepare for natural experience with preparation of changes that can happen during childbirth
- Inform women of what is going on throughout body during labor
- Writing birth plan with expected parents Education on cesarean section
- Contributed expertise to educational resource in community establishments such as public health clinics and hospitals
- Developed curriculum with focus on cultural sensitivity and awareness of family values and goals
- Delivered objective childbirth information, including resources for birthing facilities and methods
- Assisted families with objective and informative advice to aid in decision-making
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
- Taught over 200+ families
Director
Cascade Midwives and Birth Center
Everett, WA
08.2006 - 07.2018
- Patient Care Oversight
- Checked patients in and out, entered and managed patient information files and verified insurance coverage
- Advising patients on insurance and billing issues and options
- Obtaining prior authorizations and referrals
- Resolved difficult insurance issues- denials, authorizations, contracting
- Provided schedule coordination with local imaging facilities, scheduled diabetes education appointments as needed
- Facilitate provider to provider transfer of care
- Order laboratory needs and prescriptions per provider's request
- Recruit, hire, and maintain employee files
- Responsible for employee payroll
- Provide direct supervision for staff training, development and continuing education to 12 employees
- Business accreditation by ensuring practice met current medical laws, regulations and ethics and HIPAA Guidelines
- Assisted in development of dept Policies and Procedures
- Organize and lead staff meetings and weekly chart review of current patients
- Oversee finances including cash flow, payroll, charge entry, co-payments, and accounts payable
- Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations
Education
Diploma -
Lake Stevens High School
Lake Stevens, WA06.2003
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Teams
- Outlook
- PeopleSoft
- My Time
- Expense reports
- Create itineraries
- Coordinate calendars
- Calendaring
- Meeting arrangements
- Travel arrangements
- Staff training
- Supervision
- Persuasive communication
- Exceptional time management
- Priority setting
- Fast-paced environment
- Collaborative relationships
- Strategic thinking
- Communication
- Confidentiality
Affiliations
Puget Sound Birth Professionals, 2007-2020
Professional References
- Veronica Love, Administrative Coordinator, UT Southwestern Medical Center, 979-633-8944
- Cathy Faz, Administrative Coordinator, UT Southwestern Medical Center, 469-422-5120
Timeline
Senior Administrative Assistant II
University Texas Southwestern Medical Center
07.2021 - Current
Financial Access Specialist
University of Washington Medical Center
09.2018 - 03.2021
Childbirth Educator
Self Employed
08.2007 - 07.2019
Director
Cascade Midwives and Birth Center
08.2006 - 07.2018
Diploma -
Lake Stevens High School
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