Sherie Smith
Tucson,AZ
Summary
Proven leader with extensive experience at GC Services, adept in staff management and customer relationship management. Excelled in enhancing performance through employee coaching and mentoring, and leveraging analytical thinking for data-driven decisions. Achieved significant improvements in customer satisfaction and operational efficiency, showcasing a strong blend of dispute resolution and multitasking abilities.
Overview
13
13
years of professional experience
Work History
Assistant Manager
GC Services
2016.09 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Logged into the phones and took calls when the queues were high.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Researched payment and billing history to resolve disputes.
- Analyzed PSLF (Public Service Loan Forgiveness) payment tracker to track down missing and non qualifying payments,
- Thorough account review to accurately inform customers of their account status.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns.
- Experience with Microsoft Word and Excel
Sales Floor Supervisor
Kmart, Sears Holding
2011.04 - 2016.04
- Resolved escalated customer complaints professionally while maintaining company reputation.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Demonstrated product and answered questions for prospective customers.
- Implemented loss prevention measures to minimize shrinkage, contributing to improved profitability margins.
- Participated in recruitment activities by interviewing candidates, identifying top talent for the sales team addition or promotion opportunities.
- Analyzed sales data for informed decision-making regarding product assortment adjustments and pricing strategies.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Researched issues to obtain appropriate answers to customer inquiries.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Education
GED -
Yavapai Community College
Tucson, AZ06.2009
Skills
- Staff Management
- Project management abilities
- Performance reviewing
- Problem-Solving
- Multitasking Abilities
- Time Management
- Documentation And Reporting
- Employee Coaching and Mentoring
- Attention to Detail
- Analytical Thinking
- Data Analysis
- Account collections
- Dispute resolution
- Resolving customer complaints
Accomplishments
Top Gun winner Quarter 1-Quarter 4 2022, Quarter 2 and Quarter 3 2023
Timeline
Assistant Manager
GC Services
2016.09 - Current
Sales Floor Supervisor
Kmart, Sears Holding
2011.04 - 2016.04
GED -
Yavapai Community College
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