Successful business owner 5+ years, looking to use my skills to transition into what I hope will be a new, exciting career. My time as a dedicated customer service representative has motivated me to maintain customer satisfaction and contribute to company success. Proven ability to establish trust and rapport with clients and exceed job expectations and goals. I am results-driven, and eager to contribute my strong communication and organizational skills to a reputable company with intent to advance and grow.
Hi, I’m
Cherie Cook
Atlanta,GA
Summary
Overview
17
years of professional experience
Work History
Self Employed/LLC
Makeup Artist/Consultant
10.2019 - Current
Job overview
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Demonstrated and explained use of different beauty products to educate customers.
- Scheduled onsite and offsite makeup appointments for clientele.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
- Conducted consultations to understand client's desired look.
- Attended industry conferences and workshops to stay current on new trends and techniques.
- Taught makeup classes, helping students gain in-depth knowledge of various products and uses.
- Assisted in marketing efforts by creating visually appealing content showcasing various makeup styles, attracting new clientele.
- Fostered positive relationships with clients through attentive service and personalized makeup advice, boosting client loyalty.
- Negotiated with vendors to procure high-quality makeup products at competitive prices, optimizing cost-efficiency of operations.
- Answered phone calls and emails to schedule client appointments.
- Trained new cosmetologists on makeup and skincare products and techniques.
- Negotiated contracts and agreements on behalf of clients, securing favorable terms and conditions.
M.A.C COSMETICS
M.A.C. Artist
08.2013 - 06.2017
Job overview
- Executed proper sanitation and make-up application, based on clients needs.
- Verbalized product knowledge, while doing application.
- Sales Cash/ Card handling
- Stock/ Merchandising
ALTEGRA HEALTH
Scheduler/Document Management Rep(TEMP)
03.2017 - 05.2017
Job overview
- Demonstrated mastery of customer service call script within specified timeframes.
- Entered and Maintained up-to-date records at all times.
- Verified that information in the computer system was up-to-date and accurate.
- Eliminated duplicate records to maintain an organized data system.
- Verified and logged in deadlines for receiving patient files and information to the client
CONVERGENT
Billing Agent
06.2016 - 09.2016
Job overview
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Took daily inbound calls and key-entered orders, and credit memos for assigned accounts and clients.
- Provided accurate product and merchandise information to qualified customers.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified timeframes.
VESTA OPA
Payment Agent
09.2013 - 02.2014
Job overview
- Took daily inbound calls where I verified and key-entered client information & took payments for client accounts.
- Consistently met and exceeded department expectations for productivity and accuracy levels.
GLOWDRY
Make-up Artist
08.2013 - 04.2014
Job overview
- Informed guests of salon services, programs and activities over the phone and in person.
- Checked members and guests in promptly for their appointments.
- Provided accurate product and merchandise information to customers.
- Suggested and sold salon services and retail products to customers.
RAINBOW APPAREL
Assistant Manager
04.2010 - 08.2013
Job overview
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Opened a new store location and assisted in recruiting and training new staff.
- Stocked and restocked inventory when shipments were received.
- Reorganized the sales floor to meet company demands.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Completed weekly schedules according to payroll policies.
- Maintained daily record of all transactions.
SUPER TARGET Perimeter Center
Human Resources Associate
06.2007 - 04.2008
Job overview
- Worked with HR advisors and HR representatives on establishing consistent hiring practices.
- Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
- Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.
- Offered exceptional customer service to differentiate and promote the company brand.
Hartford
Administrative Assistant
7 2004 - 3 2008
Job overview
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Maintained electronic and paper files.
- Dispersed incoming mail to correct recipients throughout the office.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Managed daily office operations and maintenance of equipment.
- Verified that information in the computer system was up-to-date and accurate.
Education
North Atlanta High School School of the ArtsAtlanta, GA
High School Diploma from Performing Arts
05.2008
University Overview
Skills
Team management (6 employees)
Accomplishments
Accomplishments
- Supervised and trained team of 6 staff members.
- Promoted Assistant Supervisor, within 6 months of being promoted to Junior Assistant Supervision.
- Recorded and organized customer records to help reduce processing time of client claims.
- Consulted with customers in effort to schedule payment arrangements and manage accts based on customer requests'.
- Ensured excellent customer service to build customer relationships that guaranteed improvement in overall sales.
- Over exceeded sales expectation by 20% in first month of employment.
Timeline
Makeup Artist/Consultant
Self Employed/LLC
10.2019 - Current
Scheduler/Document Management Rep(TEMP)
ALTEGRA HEALTH
03.2017 - 05.2017
Billing Agent
CONVERGENT
06.2016 - 09.2016
Payment Agent
VESTA OPA
09.2013 - 02.2014
M.A.C. Artist
M.A.C COSMETICS
08.2013 - 06.2017
Make-up Artist
GLOWDRY
08.2013 - 04.2014
Assistant Manager
RAINBOW APPAREL
04.2010 - 08.2013
Human Resources Associate
SUPER TARGET Perimeter Center
06.2007 - 04.2008
Administrative Assistant
Hartford
7 2004 - 3 2008
North Atlanta High School School of the Arts
High School Diploma from Performing Arts
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