Stephanie Schroder
Gladstone,OR
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Advanced knowledge in background investigation and skip tracing to control losses.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Assistant Manager
Reliable Credit Association, Inc.
Milwaukie, OR
1990.10 - Current
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Obtained and developed client and dealer relations.
- Credit check, investigation, extensive collection experience, skip tracing.
- 12 years of Team leadership. Hiring, developing and motivating highly productive personnel.
Education
American Financial Services Association
University of North Carolina At Chapel Hill
Chapel Hill, NC08.2011
High School Diploma -
Grover Clevland High School
Portland, OR06.1991
Skills
- Teamwork
- Self-Starter
- Problem Solving Skills
- Highly Motivated
- Organized
- Dependable
- Communication Skills
- Marketing
- Customer Service
- Strategic planning
- Operations management
- Training
Certification
- Licensed Insurance Sales
- Licensed Investment Sales
Volunteer Experiences
North Clackamas School District 2003-2010
Tri City Baptist Church 2005-2007
Timeline
Assistant Manager
Reliable Credit Association, Inc.
1990.10 - Current
American Financial Services Association
University of North Carolina At Chapel Hill
High School Diploma -
Grover Clevland High School