Danielle Silverman

Managed 10,000+ SKUs across flagship stores, pop-ups ensuring 98% inventory accuracy through quarterly cycle counts and daily updates.

Oversaw 1,000+ units weekly transfers between Chicago, Santa Monica, and nationwide pop-up events

Successfully receive, tag, and merchandise new goods as they arrive in-store, fulfill online sales, replenish floor from warehouse stock, and pull merchandise for product photography, meeting all deadlines and requirements.

Maintain an inventory accuracy rate of 98% or higher in-store and warehouse, measured by regular physical inventory counts and reconciliation with the inventory system.

Collaborate with the marketing team for data-driven recommendations.

Monitor pending orders, backorders, and conduct regular inventory recaps

Supervise and support the store team to ensure the best overall customer experience, including ideating and implementing process improvements.

Utilize product knowledge and understanding of the OV customer journey to connect customers with the brand and welcome them to the OV community.

Act as the voice of the customer, providing feedback to both store and corporate leadership to improve customer satisfaction and identify opportunities for growth.

Manage daily operations, including opening/closing procedures, cash handling, and inventory reconciliation.

Identified and managed outreach to 15+ brand partners, strengthening strategic collaborations.

Assisted in market research efforts that evaluated 20+ potential locations and 30+ brand prospects, optimizing event strategy.

Built and executed detailed plans for 10+ in-person events, ensuring seamless operations and attendee experience.

Coordinated with marketing and operations teams, improving cross-functional communication for 100% on-time event launches.

Curated a list of 50+ potential influencers to invite to events, increasing brand reach and audience engagement.

Demonstrated a high level of energetic responsiveness to 35-40 customers per day.

Addressed high-volume customer service via email and chat

Assisted in quickly processing customer service orders, exchanges, and returns

Maintained average customer satisfaction rates between 95% and 96%

Communicated visual merchandising information and standards via in-store training and regular meetings.

Zoned associates, delegated tasks, and oversaw efficient operations of the store.

Maintain an elevated customer experience through brand obsession

Updated floor design for 5,500 square foot facility to more effectively present products to clients

Communicated visual merchandising information and standards via in-store training and regular meetings. Zoned associates, delegated tasks, and oversaw efficient operations of the store. Maintain an elevated customer experience through brand obsession. Updated floor design for 5,500 square foot facility to more effectively present products to clients.

Comply with company culture, visual merchandising standards, and stock replenishment

Selected to be a temporary assistant manager in the peak holiday season.

Partner with the visual manager in order to achieve cohesive and complete floorsets

Participated in 2 New Store Openings (NSO) operations in Chicago by organizing stock, setting up displays, and assisting the visual merchandising team

Practice and refine selling techniques with a focus on finding the perfect denim and jean fit.

Successfully balance excellent customer service and reliably completing varied store upkeep