Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Carina Rodrigues

Hanover,MD

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Lead Assistant with talent supporting senior managers and upper management in decision making and improved productivity. Manage administrative and clerical functions, scheduling, logistics, meetings and provide follow-up on important projects and initiatives. Strong organizational and communication skills with attention to detail and accuracy. Business Leader proven to develop and implement business management initiatives. Creates business strategies, allocates resources, finds ways to increase productivity and assesses employee performance. Bridges communication between partners and suppliers with strong business acumen and managerial abilities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated "Nôs Mund, Fun & Events" expertise, including competitive offerings, pricing and market positioning.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Lead Assistant Manager

Cricket Wireless
10.2023 - 02.2024
  • Enhanced team productivity by implementing efficient work processes and streamlining operations.
  • Coordinated daily operations for optimal results, ensuring smooth workflow and customer satisfaction.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Front Desk Receptionist

Medical Associates Plus
05.2022 - 08.2023
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.

Executive Assistant

CONSULGAL - Engineering And Management Consultants
09.2016 - 11.2016
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Improved office efficiency by implementing new filing systems and document management processes.

Executive Assistant

Luxembourg Development Cooperation Agency
07.2015 - 03.2016
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Answered high volume of phone calls and email inquiries.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Used advanced software to prepare documents, reports, and presentations.
  • Filed paperwork and organized computer-based information.
  • Developed and maintained automated alert systems for important deadlines.
  • Updated and maintained confidential databases and records.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Took notes and dictation at meetings.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Coordinated events and worked on ad hoc projects.
  • Handled incoming and outgoing mail, email and faxes.
  • Screened personal and business calls and directed to appropriate party.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Wrote reports, executive summaries and newsletters.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Led staff and vendors in providing high level of service for owner and guests.

Manager of Stock

HOTEL - Residencial Beleza
04.2015 - 06.2015
  • Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
  • Developed strong supplier relationships for better pricing and delivery terms, ultimately reducing costs.
  • Managed a team of warehouse staff, ensuring productivity goals were consistently met while maintaining a safe work environment.
  • Implemented effective stock rotation strategies to minimize waste and maintain product freshness.

Administrative Assistant

FACTORY OF RATIONS - Rações Primor
12.2013 - 08.2014
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Advisor to the Director General

AMUSEMENT PARK - Nôs Mund, Fun & Events
07.2011 - 09.2012
  • Enhanced client satisfaction by providing expert financial advice and personalized investment strategies.
  • Increased client portfolio performance through diligent market research and analysis for optimal asset allocation.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Managed risk effectively by closely monitoring client portfolios and making timely adjustments.

Education

Associate of Applied Science - Electronic Health Record & Reimbursement

MedCerts
Road Livonia, MI
09.2021

Bachelor of Science - Business Administration

University Uni-Mindelo
City Of Mindelo, Cape Verde
01.2011

Associate of Science - Administrative Assistant

Cesaltina Ramos
City Of Praia, Cape Verde
07.2005

Skills

  • Employee Retention
  • Promotional planning
  • Operations Management
  • Team Management
  • Effective Leadership
  • Marketing knowledge
  • Health and safety compliance
  • Customer Engagement
  • Task Delegation
  • Employee Scheduling
  • Cost Reduction
  • Recruiting and interviewing
  • Employee Performance Evaluations
  • Product and service knowledge
  • Workload Management
  • Policy Enforcement
  • Meeting facilitation
  • Staff Supervision
  • Business Development
  • Budgeting and finance
  • Retail Operations Management
  • Sales Growth
  • Consulting
  • Team motivation
  • Google Drive
  • Sales Strategies
  • Employee performance evaluation
  • Product branding
  • Schedule oversight
  • Compliance understanding
  • Succession Planning
  • Business Administration
  • Money Handling
  • Customer Relationship Management (CRM)
  • Retail Operations
  • Negotiation
  • Contract Management
  • Sales Reporting
  • Customer Relations
  • Staff Management
  • CSS
  • Recruitment and hiring
  • Performance reviewing
  • Cost Control
  • Financial Management
  • Customer rapport
  • Strategic Planning
  • Staff Training and Development
  • Orientation and training
  • Staff Development
  • Project Planning
  • Human Resources Management
  • Schedule Management
  • Brand Management
  • Budget Management
  • Fiscal Management
  • Process Improvement
  • Customer Service
  • Employee Development
  • Goal Setting
  • Technical Proficiency
  • Problem-Solving
  • Interpersonal Communication
  • Problem-solving aptitude
  • Hiring and Training
  • Written Communication
  • MS Office
  • Positive Attitude
  • Business Planning
  • Analytical Skills
  • Self Motivation
  • Effective Communication
  • Time Management
  • Computer Skills
  • Performance Tracking and Evaluation
  • Continuous Improvement
  • Active Listening
  • Negotiation and Conflict Resolution
  • Organizational Skills
  • Documentation And Reporting
  • Training and Development
  • Multitasking Abilities
  • Good Judgment
  • Decision-Making
  • Reliability
  • Needs Assessment
  • Team Development
  • Attention to Detail
  • Problem Resolution
  • Professional and Courteous
  • Teamwork and Collaboration
  • Business Analysis and Reporting
  • Team Collaboration
  • Employee Coaching and Mentoring
  • Scheduling and Coordinating
  • Time management abilities

Websites

Certification

  • Institute for Veterans & Military Families - Customer Service Excellence (CSE)
  • LUX DEV, Cape Verde — Google and Excel Tool Training
  • MOAVE, Cape Verde — Internship
  • Council of São Vicente, Cape Verde — Internship

Languages

Spanish
Full Professional
English
Full Professional
Portuguese
Native or Bilingual

Timeline

Lead Assistant Manager

Cricket Wireless
10.2023 - 02.2024

Front Desk Receptionist

Medical Associates Plus
05.2022 - 08.2023

Executive Assistant

CONSULGAL - Engineering And Management Consultants
09.2016 - 11.2016

Executive Assistant

Luxembourg Development Cooperation Agency
07.2015 - 03.2016

Manager of Stock

HOTEL - Residencial Beleza
04.2015 - 06.2015

Administrative Assistant

FACTORY OF RATIONS - Rações Primor
12.2013 - 08.2014

Advisor to the Director General

AMUSEMENT PARK - Nôs Mund, Fun & Events
07.2011 - 09.2012

Associate of Applied Science - Electronic Health Record & Reimbursement

MedCerts

Bachelor of Science - Business Administration

University Uni-Mindelo

Associate of Science - Administrative Assistant

Cesaltina Ramos

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Carina Rodrigues