Jeanne Tucci
Salem,NH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Patient Account Representative
Balanced Healthcare Receivables
04.2021 - 09.2023
- Soft collections, responsible for answering patients questions regarding medical claims and coverage, expeditiously and within HIPPA guidelines
- Initiating payment plans, monitoring payments, researching unresolved issues and communicating to management suggestions for timely resolution.
- Managed approximately 30 incoming calls per day from patients
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Utilized computer programs to create invoices, letters and other documents.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Claims Representative (contract)
On Call International
02.2018 - 01.2020
- Tasked with responding to incoming claims mailbox
- Reduced unread messages from twelve hundred, going back seven months to current in twenty weeks
- Recovered twenty thousand dollars in overpayments within six months
- Created and billed reimbursement invoices for Japanese and Australian clients
- Accounts payable - booking vouchers for payments to healthcare providers
- Resolving coverage issues relating to policy guidelines and restrictions
- Following up on unresolved claims and redirecting to appropriate resource
- Acting as liaison between departments to complete claims process in timely manner
- Provided policy and service information
- Assisted customers with warm and professional attitude
- Resolved customer information and complaints
- Responded to claim inquiries
- Answered general questions.
Credit and Collections Analyst
Hobart Service
06.2012 - 10.2016
- Collections, AP, AR, 3rd party billing
- B2B collections
- Cash applications and banking
- Collected two-year aging revenue and revived stagnant accounts
- Disbursed daily service invoices
- Monitored accounts receivable to keep accounts under 60 days for two branches
- Resolved billing issues and verified service contract eligibility for negotiated prices
- Resolved warranty issues
- Third party billing administrator for Target, Fresh Market, Chuck E
- Cheese, BJs Wholesale Clubs
- Answered dispatch line and logged service appointments
- Insurance and Sales Tax Certificate administrator.
Education
Human Resource Management -
Hesser College
Business Management -
Fisher College
Skills
- SAP
- Word
- Excel
- Fair Debt Collections Practices
- Relationship Building
- Debt Repayment Negotiation Quality Standards Compliance
- Skip Tracing
- Social Perception
Assessments
Customer Focus & Orientation, Highly Proficient, 06/20
Timeline
Patient Account Representative
Balanced Healthcare Receivables
04.2021 - 09.2023
Claims Representative (contract)
On Call International
02.2018 - 01.2020
Credit and Collections Analyst
Hobart Service
06.2012 - 10.2016
Human Resource Management -
Hesser College
Business Management -
Fisher College
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