Tiffany Gainer
Torrance,CA
Summary
Leveraging persuasive communication skills to obtain payments, negotiating settlements, & balance in full payments on past due accounts.
Accomplished in streamlining collections processes and improving billing procedures. Knowledgeable about
non-payments, short pays, errors and reporting requirements.
Results-oriented focused on building a positive rapport with clients to achieve repayment objectives. Adept at relating to clients of all background and financial levels.
Eager to advance professionally by leveraging strengths in communication and problem solving. Trained in addressing customer concerns professionally while obtaining payments on past due accounts.
Overview
5
5
years of professional experience
Work History
Legal Debt Collections Manager
My Student Advisors
City of Los Angeles, CA
11.2016 - 04.2022
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Supervised staff of collectors, monitoring phone calls and letters.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Processed payments and applied to customer balances.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Established procedures for collection of past due amounts.
Education
Associate of Arts - Business Management
Santa Monica College
Santa Monica, CASkills
- Business Relationship Management
- Management of Financial Resources
- Predictive Dialers
- Past Due Balance Management
- Quarterly Reviews
- Problem Anticipation and Resolution
- Staff Recruitment and Hiring
- Past Due Procedures
- Managing Defaults
- Performance Strategies
- Financial Transactions
- Correspondence Writing
Timeline
Legal Debt Collections Manager
My Student Advisors
11.2016 - 04.2022
Associate of Arts - Business Management
Santa Monica College
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