Jessica Yang
Palisades Park,NJ
Summary
Detail-oriented professional with extensive experience in daily operations management and staff training. Demonstrated success in building strong customer relationships and upholding high service standards. Committed to driving operational success through effective team leadership and customer engagement.
Overview
11
11
years of professional experience
Work History
Waitress
Nakahara
Leonia, New Jersey
07.2025 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders accurately and efficiently using POS system.
- Maintained cleanliness and organization of dining area throughout shifts.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Organized take-out orders efficiently according to customer requests.
- Bussed tables as needed during peak hours.
- Communicated daily specials to customers.
- Set up tables in between patrons to reduce wait times.
Barista/Team Captain
Cafe De Lyon
Leonia, New Jersey
07.2025 - 10.2025
- Prepared high-quality coffee beverages using espresso machines and grinders.
- Maintained cleanliness and organization of the service area and equipment.
- Assisted customers with menu selections and provided excellent customer service.
- Operated cash register, processed transactions, and managed payments accurately.
- Trained new staff on coffee preparation techniques and customer service standards.
- Monitored inventory levels and restocked supplies as needed for smooth operations.
- Developed knowledge of coffee origins to engage customers in product conversations.
Owner
Keller's Market
Philadelphia, Pennsylvania
11.2024 - 07.2025
- Managed daily operations and staff schedules to ensure efficient market functioning.
- Developed vendor relationships to secure quality products at competitive prices.
- Oversaw inventory management, ensuring optimal stock levels for customer demand.
- Trained and mentored employees on customer service and operational procedures.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Waitress
Shaburo
Palisades Park, New Jersey
02.2021 - 07.2024
- Provided exceptional customer service to enhance dining experiences.
- Took and processed orders accurately and efficiently.
- Assisted in training new staff on restaurant procedures.
- Maintained cleanliness and organization of dining areas and tables.
- Replenished beverages when necessary.
- Prepared checks accurately and processed payments promptly.
- Communicated daily specials to customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Participated in team meetings to discuss new menu items or changes in policy.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Bartender
VIP (soosanghan pocha)
Palisades Park, New Jersey
10.2022 - 11.2023
- Prepared a variety of cocktails and beverages for customers.
- Maintained cleanliness and organization of bar area throughout shifts.
- Assisted in managing inventory and restocking supplies as needed.
- Enforced responsible alcohol service policies to ensure guest safety.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Cashier/Drink Maker
Pora American Dream Mall
East Rutherford, New Jersey
08.2022 - 09.2023
- Assisted customers with product inquiries and store information.
- Handled cash and credit transactions accurately during busy hours.
- Provided friendly service to enhance customer shopping experiences.
- Collaborated with team members to ensure smooth operations daily.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked closely with front-end staff to assist customers.
Barista
Cafe Oak
Palisades Park, NJ
12.2019 - 08.2020
- Prepared and served high-quality coffee beverages to customers.
- Maintained cleanliness and organization of workstations and equipment.
- Assisted customers with menu selections and provided recommendations.
- Operated espresso machines and other brewing equipment efficiently.
- Managed cash register transactions and processed payments accurately.
- Collaborated with team members to ensure smooth café operations.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Handled inventory management, restocking supplies as needed.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Baker
Disney world
Orlando, Florida
01.2018 - 05.2018
- Prepared a variety of baked goods for guest dining experiences.
- Operated kitchen equipment and tools safely and efficiently.
- Collaborated with team members to maintain a clean work environment.
- Followed recipes to ensure consistent product quality and taste.
- Monitored inventory levels of ingredients and supplies regularly.
- Maintained adherence to food safety and sanitation standards daily.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Operated ovens and other equipment to bake products according to established recipes.
- Followed food safety guidelines while preparing all food items.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
waitress
sura
Providence, Rhode Island
01.2017 - 12.2020
- Provided excellent customer service in a fast-paced dining environment.
- Managed order accuracy and ensured timely delivery to customers.
- Handled cash transactions and processed payments efficiently at the register.
- Resolved customer complaints promptly to enhance dining experience.
- Upsold menu items and daily specials to increase customer satisfaction.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
Barista
Cafe Leah
Palisades Park, NJ
05.2015 - 08.2016
- Prepared and served a variety of coffee beverages and specialty drinks.
- Maintained cleanliness and organization of the cafe environment.
- Assisted customers with menu selections and provided product recommendations.
- Operated espresso machines and coffee brewing equipment efficiently.
- Collaborated with team members to ensure smooth daily operations.
- Prepared beverages such as cappuccinos, macchiatos, lattes, mochas and espressos.
- Greeted customers and took orders in a friendly and professional manner.
- Provided excellent customer service by anticipating needs quickly.
Market sushi
Bento sushi
Palisades Park, NJ
03.2015 - 08.2016
- Prepared sushi rolls and ingredients in accordance with established recipes.
- Maintained cleanliness and organization of workstations to ensure food safety.
- Assisted chefs with food preparation tasks, including slicing fish and vegetables.
- Assisted head chef in preparing special menu items upon request from customers.
- Adhered to health code regulations when handling raw foods such as seafood and meat products.
- Prepared various types of sushi rolls including California, spicy tuna and salmon avocado.
Education
Arts Bachelor's Degree - Baking&Pastry
Johnson & Wales University
Providence, RI05-2021
Bachelor's Degree - Business Management
Johnson & Wales University
Providence, RI05-2021
Skills
- Customer service
- Point of sale systems
- Food safety regulations
- Inventory management
- Customer relationship management
- Time management
- Communication skills
- Customer relations
- Calm under pressure
- FLUENT IN [Korean]
- Organization and time management
- Flexible and adaptable
- Multitasking Abilities
Languages
Korean
Professional
English
Professional
Timeline
Waitress
Nakahara
07.2025 - Current
Barista/Team Captain
Cafe De Lyon
07.2025 - 10.2025
Owner
Keller's Market
11.2024 - 07.2025
Bartender
VIP (soosanghan pocha)
10.2022 - 11.2023
Cashier/Drink Maker
Pora American Dream Mall
08.2022 - 09.2023
Waitress
Shaburo
02.2021 - 07.2024
Barista
Cafe Oak
12.2019 - 08.2020
Baker
Disney world
01.2018 - 05.2018
waitress
sura
01.2017 - 12.2020
Barista
Cafe Leah
05.2015 - 08.2016
Market sushi
Bento sushi
03.2015 - 08.2016
Arts Bachelor's Degree - Baking&Pastry
Johnson & Wales University
Bachelor's Degree - Business Management
Johnson & Wales University