Hi, I’m
Ashley Elzinga
Lowell,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven, successful at managing multiple priorities simultaneously with minimal supervision to meet demanding objectives. Dedicated administrative team member with a comprehensive background in customer service, support, and satisfaction. Exceptional abilities in medical data entry, while maintaining customer confidentiality. Outstanding evaluation, and billing expertise. with highly effective verbal and written communication. Proven history of exceptional time management and ambitiously pursuing a new professional challenge with room for advancement to enhance executive productivity and improve business operations.
Overview
11
years of professional experience
3
years of post-secondary education
Work History
Priority HealthGrand Rapids, MI
Billing and Enrollment Specialist
04.2021 - Current
Job overview
- Finalized and processed enrollment applications.
- Communicated effectively via telephone, email, remotely.
- Reviewed enrollment forms and reports.
- Met or exceeded enrollment and retention goals consistently.
- Helped complete applications and navigate admissions processes.
- Finalized sales and collected necessary deposits.
- Displayed consistent, positive attitude towards customers, peers, and other personnel, even during high-stress situations.
- Remained impartial in order to advise clients based on circumstances.
- Collected premiums on or before effective date of coverage.
- Updated, entered, and reviewed client data.
- Identified issues, analyzed information, and provided solutions regarding invoices.
Spectrum Health Butterworth Grand Rapids, MI
Postpartum Unit Secretary
05.2017 - 04.2021
Job overview
- Executed administrative duties to facilitate unit tasks and exceed team goals.
- Carried out front office duties utilizing data entry in a medical database.
- Maintained rapport with physicians, nurses, and other healthcare personnel.
- Received and routed physicians' orders to correct clinical staff members.
- Supported office staff and operational requirements with administrative tasks.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory, and restocked.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved problems, improved operations, and provided exceptional service.
Forest View HospitalGrand Rapids, MI
Administrative Assistant
11.2016 - 05.2017
Job overview
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Screened visitors and issued badges to maintain safety and security.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Developed and managed accurate and confidential patient records.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Carried out front office duties utilizing data entry skills in framework of medical database.
City Of Watford CityWatford City, ND
Administrative Assistant
09.2014 - 06.2016
Job overview
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Managed incoming correspondence for public works, building department, and utility billing to enhance their performance and reduce time spent responding, processing, permitting, and billing.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
JM Custom ConstructionHastings, MI
Construction Management Assistant
09.2010 - 08.2014
Job overview
- Coordinated work for multiple jobs.
- Determined project schedule and construction sequencing for optimal efficiency.
- Coordinated delivery of resources and materials
- Calculated materials and labor required to complete jobs on-schedule and prepared estimates.
- Sourced suppliers and purchased necessary materials for work.
Education
Southern New Hampshire UniversityManchester, NH
Bachelor of Science from Healthcare Administration
03.2019 - 03.2022
University Overview
- Presidents List 2019, 2020, 2021
Skills
Confidentiality understanding
undefinedTimeline
Billing and Enrollment Specialist
Priority Health
04.2021 - Current
Southern New Hampshire University
Bachelor of Science from Healthcare Administration
03.2019 - 03.2022
Postpartum Unit Secretary
Spectrum Health Butterworth
05.2017 - 04.2021
Administrative Assistant
Forest View Hospital
11.2016 - 05.2017
Administrative Assistant
City Of Watford City
09.2014 - 06.2016
Construction Management Assistant
JM Custom Construction
09.2010 - 08.2014
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