Jarrell Kim
Somerville,MA
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possesses specialized skills in conflict resolution, data entry, and customer relationship management. Excels in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for clients.
Overview
15
15
years of professional experience
1
1
Certification
Work History
DFS Driver
Temco Logistics
Watertown, MA
08.2024 - Current
- Managed time efficiently when making multiple stops along designated routes.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
Bus Cleaner
VOTRAN
South Daytona, FL
02.2024 - 06.2024
- Contributed to a positive company image by consistently delivering well-maintained buses for service.
- Enhanced bus cleanliness by thoroughly performing interior and exterior cleaning tasks.
- Maximized resource efficiency by 27% appropriately utilizing cleaning supplies, equipment, and time management strategies during daily responsibilities.
- Eliminated unpleasant odors through regular application of deodorizing agents in high-contact spaces, such as seats, handrails, and windowsills.
- Promoted a positive work environment by sharing best practices, and assisting fellow team members in completing tasks when needed.
Junk Removal Specialist
College Hunks Hauling Junk & Moving
Melbourne, FL
07.2022 - 10.2023
- Consistently met or exceeded performance targets for waste collection, as set by management.
- Collaborated with team members to complete large-scale waste removal projects in a timely manner.
- Streamlined waste disposal process by effectively sorting recyclable, hazardous, and non-hazardous materials.
- Improved customer satisfaction with regular communication, and prompt issue resolution.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Solid Waste Worker
Brevard County
Melbourne, FL
11.2022 - 08.2023
- Improved community cleanliness by consistently removing litter from public spaces, such as parks and streets.
- Ensured compliance with local regulations regarding waste disposal through strict adherence to established protocols during trash-picking tasks.
- Reduced landfill waste by identifying and collecting reusable materials during trash-picking tasks.
- Utilized balers to compress recyclable materials.
- Assisted newly hired team members by explaining company procedures and safety requirements.
ED Specialist
Securitas
Santa Rosa, CA
08.2020 - 09.2021
- Responded promptly to alarms or calls for assistance from hospital staff or patients, de-escalating tense situations when necessary.
- Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
- Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
- Provided exceptional customer service to hospital visitors while maintaining security protocols and procedures.
- Generated reports to track performance metrics of team members.
Security Site Supervisor
Allied Universal
Petaluma, CA
04.2020 - 04.2021
- Oversaw a team of security officers, and managed scheduling and performance evaluations.
- Managed team schedules to provide effective security coverage for building needs.
- Coordinated fire drills for staff members, enhancing their understanding of evacuation procedures during emergencies.
- Resolved conflicts among employees or visitors professionally, promoting a safe and harmonious environment.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
Construction Worker
Pablo's Plumbing & Construction
Sebastopol, CA
07.2018 - 04.2019
- Assisted in the preparation of construction sites by clearing debris, leveling ground and erecting scaffolding.
- Measured, marked or recorded openings or distances to construction layout areas.
- Assembled structural components, replacing parts to meet regulatory code standards.
- Demonstrated best safety practices working at heights and lifting various objects.
- Performed demanding physical work over extended periods and modeled positive attitude.
Junk Hauler
1-800-GOT-JUNK?
Houston, TX
06.2016 - 05.2018
- Assisted with training new employees on company standards and safety policies.
- Performed a post-trip truck inspection, cleaned the cab of any trash or spills incurred en route, and turned in the vehicle condition report.
- Enhanced recycling efficiency by 41% diligently sorting through waste materials and separating recyclable items.
- Developed strong relationships with clients through consistent communication and updates on progress made during their assigned routes or projects.
- Boosted brand visibility by developing and executing targeted marketing campaigns.
Third Key Manager
Sherwin-Williams
Rosenberg, TX
03.2013 - 01.2016
- Directed employees to create displays, upsell featured items, and tidy the store during assigned shifts.
- Developed professional relationships to improve the retention of key customers.
- Demonstrated strong problem-solving skills when faced with challenges, like equipment malfunctions or supply shortages.
- Increased sales revenue with effective product merchandising, and strategic promotions implementation.
- Improved paint department efficiency by streamlining inventory management and organization processes.
Sales Associate
Sherwin-Williams
Rosenberg, TX
02.2012 - 03.2013
- Developed promotional strategies to increase sales volume.
- Handled cash transactions efficiently while adhering to company cash-handling policies, ensuring accuracy in all financial exchanges.
- Managed the paint mixing station diligently, achieving precise color matches according to customers' specifications.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Conducted inventories on a regular basis to track stock levels.
Coffee Barista
Coffee Bistro
Clovis, NM
06.2010 - 03.2011
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Ensured that beverages were prepared correctly using standardized recipes.
- Restocked product displays based on demand and projected sales.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Created signs and displays to advertise store products or events.
Education
Diploma -
Clovis Community College
Clovis, NM02.2011
Skills
- Consistent Punctuality
- Client Relations
- Analytical Problem-Solving
- Effective Listening Abilities
- Strategic Decision Making
- Strength-Based Task Execution
- Safety-Oriented Driving Techniques
- Emotional Intelligence
- Cultural Sensitivity Training
- Team Collaboration
Certification
CDL B License with Air Brakes and Passenger endorsement
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Work-life balanceCareer advancementPersonal development programsTimeline
DFS Driver
Temco Logistics
08.2024 - Current
Bus Cleaner
VOTRAN
02.2024 - 06.2024
Solid Waste Worker
Brevard County
11.2022 - 08.2023
Junk Removal Specialist
College Hunks Hauling Junk & Moving
07.2022 - 10.2023
ED Specialist
Securitas
08.2020 - 09.2021
Security Site Supervisor
Allied Universal
04.2020 - 04.2021
Construction Worker
Pablo's Plumbing & Construction
07.2018 - 04.2019
Junk Hauler
1-800-GOT-JUNK?
06.2016 - 05.2018
Third Key Manager
Sherwin-Williams
03.2013 - 01.2016
Sales Associate
Sherwin-Williams
02.2012 - 03.2013
Coffee Barista
Coffee Bistro
06.2010 - 03.2011
Diploma -
Clovis Community College