Natasha Terrones
Ames,IA
Summary
Proven achiever with extensive experience in medical and retail settings, including a key role at McFarland Clinic. Expert in HIPAA compliance and patient relations, blending exceptional customer service with office administration efficiency. Achieved significant improvements in patient flow and satisfaction through innovative scheduling and communication strategies. Demonstrates strong problem-solving abilities and computer proficiency, ensuring high-quality care and operational excellence. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 9 years. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 9 years. Hardworking [Job Title] brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
33
33
years of professional experience
Work History
Medical Receptionist
McFarland Clinic
09.2014 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Streamlined office communication by effectively coordinating between doctors and nurses.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
Optician
Eyemart Optical Outlet
08.2008 - 09.2014
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Maintained safe, clean and organized environment to increase patient comfort.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
- Optimized display of eyewear collections, making it easier for customers to navigate options and make selections.
- Aided in selection of eyeglass frames based on customer preferences.
Cosmetic Counter Manager
Younkers
06.1991 - 08.2008
- Collaborated with store management to develop marketing strategies for promoting new cosmetic lines.
- Introduced initiatives and sales strategies to exceed goals.
- Provided exceptional customer service by addressing concerns promptly and maintaining a professional demeanor under pressure.
- Researched and assessed new products to develop effective merchandising and promotion plans.
- Managed inventory levels effectively, ensuring the availability of best-selling products at all times.
- Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
- Organized in-store events to showcase new products, driving sales growth and increased brand awareness.
- Coordinated successful product launches by collaborating closely with marketing teams on promotional materials and event logistics.
- Enhanced customer satisfaction by providing personalized consultations and product recommendations.
- Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
- Maintained up-to-date knowledge on industry trends and competitor offerings to provide informed guidance to customers.
- Greeted and assisted customers within minutes of approaching cosmetic counter.
- Ordered supplies and inventory for cosmetics counter averaging $[Amount] per month in sales.
- Fostered a positive work atmosphere through open communication channels among team members.
- Ensured compliance with company policies and procedures while managing daily operations at the cosmetic counter.
- Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.
- Offered make-up tips and popular tutorials in alignment with latest trends.
Education
No Degree - Cosmetology
PCI Academy
Ames, IA05.1992
High School Diploma -
Ames Senior High School
Ames, IA06.1991
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Office Administration
- Patient Scheduling
- Microsoft Office
- HIPAA Compliance
- Appointment Setting
- Insurance Verification
- HIPAA Guidelines
- Appointment management
- Reminder calls
- Patient Relations
- Letter preparation
- EMR / EHR
- Workflow Optimization
- Paperwork coordination
- Medical office administration
- Medical Charting
- Documentation
- Medical Office Procedures
- Proficient in Microsoft Word Doc
- Computer Proficiency
- Problem-Solving
- Customer Service
- Data Entry
- Patient Referral
- Clerical Support
- Office Coordination
Accomplishments
While working at McFarland Clinic I received a Trusted Choice Award for Community Service 3 years ago. Receiving this award enabled McFarland Clinic to donate $500 to my choice of non-profit organization. I chose to donate to Community and Family Resources. The contribute to the betterment of our community members who struggle with substance use disorders.
Timeline
Medical Receptionist
McFarland Clinic
09.2014 - Current
Optician
Eyemart Optical Outlet
08.2008 - 09.2014
Cosmetic Counter Manager
Younkers
06.1991 - 08.2008
No Degree - Cosmetology
PCI Academy
High School Diploma -
Ames Senior High School
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