Laura Herrmann
Ceres,CA
Summary
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
10
10
years of professional experience
Work History
Sales Associate
Kevin Jewelers
11.2024 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
Sales Lead Keyholder/Lead Sales Associate
Daniels Jewelers
07.2018 - 11.2024
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Cultivated a positive and supportive work environment, fostering strong teamwork and high morale among staff members.
- Developed customer loyalty through exceptional service, resulting in increased repeat business.
- Identified potential upsell opportunities by monitoring customer needs closely as they browsed available products.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Completed store opening and closing procedures.
- Opened and closed store 3 to 6 days per week by counting registers, making deposits, and storing and filing all daily paperwork..
- Trained and mentored new employees.
- Opened inventory boxes and restocked shelves.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed and maintained knowledge of current sales and promotions.
- Handled cash register operations and customer transactions to process payments.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Trained new sales associates to ensure consistent performance across the team.
- Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Informed customers of promotions to increase sales productivity and volume.
- Attended monthly sales meetings and quarterly sales trainings.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Sales Associate
Kohls Department Store
09.2014 - 07.2018
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
Education
GED -
Oak Grove High School
San Jose, CA02-1985
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Problem-solving
- Multi-tasking strength
- Listening skills
- Exceptional customer service
- Relationship building
- Goal oriented
- Excellent people skills
- Reliable and punctual
- Store opening and closing
- Cash handling accuracy
- Flexible schedule
- POS system operation
- Payment processing
- Policy and procedure adherence
- Professional demeanor
- Task prioritization
- Calm demeanor
Timeline
Sales Associate
Kevin Jewelers
11.2024 - Current
Sales Lead Keyholder/Lead Sales Associate
Daniels Jewelers
07.2018 - 11.2024
Sales Associate
Kohls Department Store
09.2014 - 07.2018
GED -
Oak Grove High School
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