Andrew Ferrao
Murrells Inlet,SC
Summary
Performance-oriented professional with demonstrated skills in enhancing workflows and resource utilization to achieve demanding targets. Hardworking leader and analytical problem-solver with conscientious approach to tackling operations issues. Decisive leader and collaborative team-builder with good planning and multitasking abilities.
Overview
12
12
years of professional experience
Work History
Fleet Production Supervisor
Enterprise Holdings
Myrtle Beach, South Carolina
02.2014 - Current
- Resolved issues quickly to maintain productivity goals.
- Managed fleet of over 1200 vehicles and team of over 40 individuals.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Established clear priorities and production quality standards.
- Boosted production throughput and quality by revamping procedures and monitoring strategies.
- Collaborated across departments to establish project guidelines and create unique strategies to drive profitability.
Service Manager
Meineke Discount Mufflers And Brakes
Myrtle Beach, South Carolina
01.2012 - 02.2014
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Maintained effective customer service by responding to service requests quickly to increase overall sales.
- Followed up with customers during and after installations to verify satisfaction.
- Set and administered department budgets for expenditures, materials and labor.
Customer Service Representative
Hertz Car Rental
Myrtle Beach, South Carolina
01.2010 - 01.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Education
Bachelor of Science - Business Management
Brigham Young University
Rexburg, ID2014
High School Diploma -
Stratford High School
Goose Creek, SC2005
Skills
- Coordinating Daily Operations
- Production Target Management
- Time Management
- Best Practices and Methodologies
- Brand Awareness
- Team Member Motivation
- Critical Thinking
- Complex Problem-Solving
Affiliations
National Eagle Scout Association
Timeline
Fleet Production Supervisor
Enterprise Holdings
02.2014 - Current
Service Manager
Meineke Discount Mufflers And Brakes
01.2012 - 02.2014
Customer Service Representative
Hertz Car Rental
01.2010 - 01.2012
Bachelor of Science - Business Management
Brigham Young University
High School Diploma -
Stratford High School