Summary
Overview
Work History
Education
Skills
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Timeline
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Ana Pérez

Las Vegas,NV

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Overview

2015
2015
years of professional experience

Work History

Retail Sales Associate

Macy's
05.2014 - 07.2014
  • Retail stoker, atendant customer service guest, cashier, cleaning space,
  • Organized displays to attract customers and promote sales.
  • Handled customer complaints in a professional manner.

Retail Customer Sales Associate

Don Mario & Mario
02.2010 - 02.2014
  • Managed multiple tasks simultaneously while providing excellent customer service.
  • Operated cash register to process sales transactions accurately and efficiently.
  • Greeted customers warmly upon entering the store and offered them assistance as needed.
  • Organized backroom areas to maintain an efficient workflow system.
  • Participated in regular training sessions regarding new products or services.
  • Monitored inventory levels to ensure items are stocked appropriately throughout the store.
  • Processed returns and exchanges according to established guidelines.
  • Provided customer service and assistance to customers in locating products and making purchasing decisions.
  • Resolved customer complaints courteously and professionally while maintaining company policies and procedures.
  • Updated customer profiles in point-of-sale systems with accurate information.
  • Utilized product knowledge to inform customers about product features, pricing options.
  • Assisted with the setup, stocking, and maintenance of merchandise displays in accordance with company standards.
  • Assisted with unloading merchandise from delivery trucks into store stockroom.
  • Maintained a clean, organized, and safe store environment for customers.
  • Addressed customer inquiries promptly and professionally both in-person and over the phone.
  • Promoted sales by suggesting additional items that complimented their purchase.
  • Performed opening and closing duties such as counting cash drawers, balancing receipts.
  • Adhered to all safety regulations when handling merchandise or operating equipment.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Ensured compliance with company policies and regulations related to customer service operations.
  • Addressed inquiries, resolved customer issues, and managed customer relations.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Educated customers on special pricing opportunities and company offerings.
  • Addressed customer questions and concerns regarding products and services.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.
  • Maintained records related to sales for store management.
  • Prepared merchandise for purchase or rental.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Greeted customers to determine wants or needs.
  • Described merchandise and explained use, operation and care.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Bagged or packaged purchases and wrapped gifts.
  • Computed purchases and received and processed cash or credit payment.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Answered store and merchandise questions and led customers to wanted items.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Placed special orders or called other stores to find desired items.

Housekeeping Room Attendant

Hotel Riviera
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
  • Assisted colleagues whenever necessary in order to meet deadlines set by management.
  • Responded promptly to requests from guests and other departments.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Stocked linen closets with appropriate supplies for housekeeping staff use.
  • Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
  • Performed deep cleaning tasks such as shampooing carpets or steam cleaning furniture.
  • Reported any maintenance issues or damage found in the guest rooms to supervisor.
  • Organized storage areas for efficient access to materials and supplies.
  • Provided guests with information on hotel services and room features.
  • Collaborated with team members to ensure timely completion of assigned tasks.
  • Followed safety procedures when using chemical cleaners and power equipment.
  • Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
  • Inspected all assigned rooms upon completion of cleaning duties.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Kept up-to-date records of items cleaned in each room.
  • Communicated effectively with team members about daily assignments and task progress.
  • Replenished room amenities according to established guidelines.
  • Replaced dirty linens with clean items according to established standards of quality control.
  • Assisted in laundry operations when needed by sorting linens and loading machines.
  • Ensured compliance with health regulations regarding sanitation procedures.
  • Participated in regular training sessions related to hospitality industry trends and best practices.
  • Furnished guests with clean linens and supplied rooms with toiletries.
  • Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
  • Removed trash from rooms and replaced liners to wastebaskets.
  • Coached new housekeeping personnel by demonstrating approved cleaning procedures.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Organized supplies for use based on expected customer needs.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Polished and sanitized floors, counters, bathtubs and window sills.
  • Reported guest issues, safety and maintenance concerns immediately to supervisor.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Attended to guest rooms by sweeping, mopping, and vacuuming.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Mapped out daily cleaning work assignments by assessing vacant room roster.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Operated shampooer and vacuum cleaner to clean rugs, carpets and upholstered furniture.
  • Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
  • Removed trash, recycling and linens from rooms to transport to designated areas.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Responded promptly to guest requests for additional supplies or services.
  • Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Inspected furniture for damage or stains in between guest stays.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Communicated with maintenance team on damages to repair.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Waxed and polished wood furnishings to restore faded appearance.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Sorted and counted linens and organized in storage areas.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Swept and damp-mopped private stairways and hallways.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Reported damage or theft of hotel property to management.

Housekeeping Cleaner Home

Turismo Em Roma
  • Cleaning the rooms, halls, kitchens, patios, tidying, dusting, sweeping, mapping, sweeping, tidying everything in the houses, in the rooms,
  • Emptied wastebaskets and replaced liners.
  • Reported any maintenance issues to supervisor immediately.
  • Assisted with laundry duties as needed, including sorting, washing, drying and folding items.
  • Provided assistance with moving heavy furniture or appliances when necessary.
  • Adhered strictly to health regulations regarding sanitation practices in the workplace.
  • Performed deep cleaning tasks such as shampooing carpets or steam cleaning upholstery.
  • Transported trash to designated disposal areas.
  • Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
  • Followed safety rules when handling cleaning chemicals according to OSHA regulations.
  • Organized storage closets ensuring that all items are properly labeled and stored away safely.
  • Inspected guest rooms on completion for cleanliness standards set by the hotel management team.
  • Assisted with setting up meeting rooms for events or conferences according to instructions.
  • Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
  • Replaced light bulbs in lamps and other fixtures as required.
  • Stocked linen closets with fresh supplies of towels and linens.
  • Maintained inventory of cleaning supplies used throughout the facility.
  • Replenished amenities in guest rooms according to established standards.
  • Vacuumed upholstered furniture and curtains, washed windows, removed cobwebs.
  • Checked all equipment to ensure proper functioning prior to use.
  • Responded promptly to special requests from guests for extra supplies or other items as needed.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Maintained and organized cleaning supplies stock.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Used cleaning chemicals following proper guidelines.
  • Assisted in laundry services including washing, drying, and folding linens.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Returned rooms to occupant-ready status to satisfy future guests.

Education

Osvaldo Sanchez
La Lisa, Cuba

Skills

  • Cash handling
  • Customer service
  • Inventory management
  • Visual merchandising

<Enter your own>

Timeline

Retail Sales Associate

Macy's
05.2014 - 07.2014

Retail Customer Sales Associate

Don Mario & Mario
02.2010 - 02.2014

Osvaldo Sanchez

Housekeeping Room Attendant

Hotel Riviera

Housekeeping Cleaner Home

Turismo Em Roma

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Ana Pérez