Ana Pérez
Las Vegas,NV
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
2015
2015
years of professional experience
Work History
Retail Sales Associate
Macy's
05.2014 - 07.2014
- Retail stoker, atendant customer service guest, cashier, cleaning space,
- Organized displays to attract customers and promote sales.
- Handled customer complaints in a professional manner.
Retail Customer Sales Associate
Don Mario & Mario
02.2010 - 02.2014
- Managed multiple tasks simultaneously while providing excellent customer service.
- Operated cash register to process sales transactions accurately and efficiently.
- Greeted customers warmly upon entering the store and offered them assistance as needed.
- Organized backroom areas to maintain an efficient workflow system.
- Participated in regular training sessions regarding new products or services.
- Monitored inventory levels to ensure items are stocked appropriately throughout the store.
- Processed returns and exchanges according to established guidelines.
- Provided customer service and assistance to customers in locating products and making purchasing decisions.
- Resolved customer complaints courteously and professionally while maintaining company policies and procedures.
- Updated customer profiles in point-of-sale systems with accurate information.
- Utilized product knowledge to inform customers about product features, pricing options.
- Assisted with the setup, stocking, and maintenance of merchandise displays in accordance with company standards.
- Assisted with unloading merchandise from delivery trucks into store stockroom.
- Maintained a clean, organized, and safe store environment for customers.
- Addressed customer inquiries promptly and professionally both in-person and over the phone.
- Promoted sales by suggesting additional items that complimented their purchase.
- Performed opening and closing duties such as counting cash drawers, balancing receipts.
- Adhered to all safety regulations when handling merchandise or operating equipment.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Ensured compliance with company policies and regulations related to customer service operations.
- Addressed inquiries, resolved customer issues, and managed customer relations.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Educated customers on special pricing opportunities and company offerings.
- Addressed customer questions and concerns regarding products and services.
- Followed policies and procedures to meet or exceed established performance requirements.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Maintained records related to sales for store management.
- Prepared merchandise for purchase or rental.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers to determine wants or needs.
- Described merchandise and explained use, operation and care.
- Organized store by returning merchandise to proper areas and restocked displays.
- Bagged or packaged purchases and wrapped gifts.
- Computed purchases and received and processed cash or credit payment.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Answered store and merchandise questions and led customers to wanted items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Placed special orders or called other stores to find desired items.
Housekeeping Room Attendant
Hotel Riviera
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Responded promptly to requests from guests and other departments.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Performed deep cleaning tasks such as shampooing carpets or steam cleaning furniture.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Organized storage areas for efficient access to materials and supplies.
- Provided guests with information on hotel services and room features.
- Collaborated with team members to ensure timely completion of assigned tasks.
- Followed safety procedures when using chemical cleaners and power equipment.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Inspected all assigned rooms upon completion of cleaning duties.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Kept up-to-date records of items cleaned in each room.
- Communicated effectively with team members about daily assignments and task progress.
- Replenished room amenities according to established guidelines.
- Replaced dirty linens with clean items according to established standards of quality control.
- Assisted in laundry operations when needed by sorting linens and loading machines.
- Ensured compliance with health regulations regarding sanitation procedures.
- Participated in regular training sessions related to hospitality industry trends and best practices.
- Furnished guests with clean linens and supplied rooms with toiletries.
- Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Removed trash from rooms and replaced liners to wastebaskets.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Interacted pleasantly with clients and guests when performing daily duties.
- Organized supplies for use based on expected customer needs.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Attended to guest rooms by sweeping, mopping, and vacuuming.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Mapped out daily cleaning work assignments by assessing vacant room roster.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Operated shampooer and vacuum cleaner to clean rugs, carpets and upholstered furniture.
- Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
- Removed trash, recycling and linens from rooms to transport to designated areas.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Responded promptly to guest requests for additional supplies or services.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Inspected furniture for damage or stains in between guest stays.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Communicated with maintenance team on damages to repair.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Waxed and polished wood furnishings to restore faded appearance.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Sorted and counted linens and organized in storage areas.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Communicated with customers about requests for additional supplies or cleaning services.
- Swept and damp-mopped private stairways and hallways.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Reported damage or theft of hotel property to management.
Housekeeping Cleaner Home
Turismo Em Roma
- Cleaning the rooms, halls, kitchens, patios, tidying, dusting, sweeping, mapping, sweeping, tidying everything in the houses, in the rooms,
- Emptied wastebaskets and replaced liners.
- Reported any maintenance issues to supervisor immediately.
- Assisted with laundry duties as needed, including sorting, washing, drying and folding items.
- Provided assistance with moving heavy furniture or appliances when necessary.
- Adhered strictly to health regulations regarding sanitation practices in the workplace.
- Performed deep cleaning tasks such as shampooing carpets or steam cleaning upholstery.
- Transported trash to designated disposal areas.
- Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
- Followed safety rules when handling cleaning chemicals according to OSHA regulations.
- Organized storage closets ensuring that all items are properly labeled and stored away safely.
- Inspected guest rooms on completion for cleanliness standards set by the hotel management team.
- Assisted with setting up meeting rooms for events or conferences according to instructions.
- Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
- Replaced light bulbs in lamps and other fixtures as required.
- Stocked linen closets with fresh supplies of towels and linens.
- Maintained inventory of cleaning supplies used throughout the facility.
- Replenished amenities in guest rooms according to established standards.
- Vacuumed upholstered furniture and curtains, washed windows, removed cobwebs.
- Checked all equipment to ensure proper functioning prior to use.
- Responded promptly to special requests from guests for extra supplies or other items as needed.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Maintained and organized cleaning supplies stock.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Used cleaning chemicals following proper guidelines.
- Assisted in laundry services including washing, drying, and folding linens.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Returned rooms to occupant-ready status to satisfy future guests.
Education
Osvaldo Sanchez
La Lisa, CubaSkills
- Cash handling
- Customer service
- Inventory management
- Visual merchandising
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Timeline
Retail Sales Associate
Macy's
05.2014 - 07.2014
Retail Customer Sales Associate
Don Mario & Mario
02.2010 - 02.2014
Osvaldo Sanchez
Housekeeping Room Attendant
Hotel Riviera
Housekeeping Cleaner Home
Turismo Em Roma