Jessica Riddle
Memphis,TN
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills.
Overview
2
2
years of professional experience
1
1
Certificate
Work History
Cashier
Kroger
Memphis, TN
04.2022 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Head of Operations/Manager of Operations
TekOhana LLC.
Memphis, TN
01.2022 - Current
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Drafted invoices for completed work.
Email Marketing Specialist
360andback
Remote, TN
12.2021 - Current
- Created customized marketing materials to increase product awareness.
- Identified appropriate marketing channels and target customers for campaigns.
- Coordinated with social media, public relations and other teams to execute product introductions.
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
- Wrote engaging and successful marketing, advertising and website copy.
Assistant
TDR Consulting
Houston, TX
01.2022 - 04.2022
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Greeted guests in with friendliness and professionalism.
- Managed and completed paperwork and overall office administration operations.
- Attended to office operations and required paperwork.
- Kept team efficient and on-task by maintaining well-stocked and organized supplies.
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
- Worked closely with coworkers to strategically plan for company growth.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Recorded expenses and maintained accounting records.
Customer Service Associate
Holiday Inn Express And Suites Memphis/Germantown
Germantown, TN
08.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Cashier
Priceless Foods
Martin, TN
03.2021 - 07.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Bachelor of Science - Interdisciplinary Studies
University of Tennessee in Martin
Martin, TN05.2021
Skills
- Developing Presentations and Reports
- Customer Satisfaction
- Microsoft Visio
- Microsoft Excel
- Microsoft Word
- Efficient and Detail-Oriented
- Microsoft SQL
- Customer Experience
- Social Media Content Creation
- Critical Thinking
- Computer Proficiency
- Communication
Certification
- Business Analysis & Actors/use cases
- business Analysis & requirements analysis
- business Analysis & SDLC and agile methodologies
- business Analysis & MS Visio
- business Analysis & project presentation
- microsoft Excel
- fundamentals of six sigma
- project management
- food safety and hygiene in the catering industry
- executive assistant skills
- Microsoft SQL
Timeline
Cashier
Kroger
04.2022 - Current
Head of Operations/Manager of Operations
TekOhana LLC.
01.2022 - Current
Assistant
TDR Consulting
01.2022 - 04.2022
Email Marketing Specialist
360andback
12.2021 - Current
Customer Service Associate
Holiday Inn Express And Suites Memphis/Germantown
08.2021 - 12.2021
Cashier
Priceless Foods
03.2021 - 07.2021
Bachelor of Science - Interdisciplinary Studies
University of Tennessee in Martin
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