Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Mercury Program Transition
Timeline
Generic

Praveen Kumar Shidlagatta Venkateshan

Davidson,NC

Summary

Accomplished IT professional with over 18 years of experience, including 9 years in architecting, designing, and managing ServiceNow projects. Proven expertise in implementing large-scale global modules such as ITSM, Integrated Risk Management, Security Operations, and CMDB, with a strong focus on developing and executing technology strategies and roadmaps. Demonstrated proficiency in Agile, Waterfall, and Hybrid project methodologies, excelling in system upgrades, migrations, and transformations across ServiceNow platforms. Skilled in integrating advanced solutions like Virtual Agent (Chatbot) and optimizing performance through custom application development and data migration strategies.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Architect and Portfolio Lead (Associate Director)

Cognizant Technology Solutions U.S. Corporation
11.2022 - Current
  • Design and Architect large implementation projects for ServiceNow ITSM, ITOM, Security Operations and other major custom applications.
  • Virtual agent and CSM implementation.
  • Now Assist POC and Enablement
  • License negotiation, road maps on underused licensed features and true ups to make sure cost-effective license management Data and attachments archival strategies.
  • Explore low-cost data storage (AWS S3) and strategize to reduce database growth in ServiceNow instance to efficiently use storage license and improve system performance
  • Propose a solution to move attachments real-time to S3 and retrieve on demand
  • Proposals on implementing IRM, Security Operations and delivery for all the major health care and life sciences customers as portfolio lead for HCLS

Senior Architect COE Lead (Senior Manager)

Cognizant Technology Solutions
09.2021 - 10.2022
  • Working on project road map and preparing project proposal
  • Handling onsite-offshore model with close to 35 resources (support and development track)
  • Being part of major Architectural design decisions
  • Update set automation Service Improvement initiative
  • Cloning manual steps automation project
  • Business catalog project initiative – To separate IT and Business catalogs
  • Integrated third party tools with ServiceNow using REST / SOAP webservices.
  • Worked on ATF implementation which can automate testing during upgrade/implementation projects.
  • Managed larger custom application implementations including best practices on maintaining/moving update sets and data configurations.

Senior Architect COE Lead (Senior Manager)

Cognizant Technology Solutions
12.2019 - 08.2021
  • Working on project road map and preparing project proposal
  • Handling onsite-offshore model with close to 35 resources (support and development track)
  • Being part of major Architectural design decisions
  • Update set automation Service Improvement initiative
  • Cloning manual steps automation project
  • Business catalog project initiative – To separate IT and Business catalogs
  • Integrated third party tools with ServiceNow using REST / SOAP webservices.
  • Worked on ATF implementation which can automate testing during upgrade/implementation projects.
  • Managed larger custom application implementations including best practices on maintaining/moving update sets and data configurations.

Architect (Manager)

Cognizant Technology Solutions U.S. Corporation
04.2017 - 12.2019
  • Working on requirement gathering and converting the same into sprints and stories.
  • Providing Design/Architecture for complex application development projects.
  • Worked on end to end implementation of ITSM and HRSM modules
  • Worked on Virtual agent implementation POC to propose/implement servicenow chat capabilities to customer
  • Develop Business rules using JavaScript to perform Server-Side operations that contains business Logic.
  • Involved in design and configuration of Widgets and UI Pages to implement ServiceNow Portal.
  • Created Access Control lists to provide desired access to a specific group of users.
  • Integrated third party tools with servicenow using REST / SOAP webservices.
  • Worked on ATF implementation which can automate testing during upgrade/implementation projects.
  • Managed larger custom application implementations including best practices on maintaining/moving update sets and data configurations.
  • Worked on GRC Implementation project
  • Worked on Vulnerability Response implementation project
  • Created PowerShell scripts to migrate attachments from one of the mid-servers into servicenow and relate the same with existing records.
  • Implement ServiceNow customization including, but not limited to, Client scripts, UI policies, UI actions, Script includes Business rules, Workflow administration, data setup, Export sets and data imports and exports.

Technical Lead

Wipro Technologies
11.2011 - 04.2017
  • Worked on ITSM implementation and customizations
  • Implemented timesheet module in servicenow with some customizations as per requirements
  • I was part of major servicenow upgrade projects
  • Worked on Design and develop custom application for catalog workflow automation
  • Worked on language internationalization to translate into 8 different languages
  • Migration of knowledge management from V2 to V3 and custom workflow design
  • Worked with various stake holders to collect the functional requirements and convert them into a technical specification document to further carry on customization on ServiceNow Tool.
  • Provided the technical documentation and user manual guide for ITSM modules.

Senior Systems Engineer

Tata Consultancy Services
09.2010 - 10.2011
  • Completed end to end ITSM implementation including Installation of ARS and ITSM
  • Integrated CMDB from 8.1 to 7.5 using AI push mechanism (Spoon)
  • Implementation of ITSM out of the box
  • Played an active involvement in monitoring server performance, network traffic to reduce performance bottleneck by enhanced performance ensuring upstream queuing.
  • Customizations as per business requirement
  • Design document preparation and working towards sign-off
  • Leading 4 members team 4 members and guiding them

Senior Systems Engineer

Infosys Technologies Limited
01.2007 - 08.2010
  • Interpreted log files to locate and solved problems with tracing and debugging facilities.
  • Monitoring incidents and providing fix to the issues and also working on root cause analysis
  • Was responsible for most of the support releases made from offshore
  • Responsible for writing Technical Documents which covers end to end build configuration.
  • Maintaining updated documentation of all the Servers and the installed applications and patches
  • On-call support (24x7), Monitoring and maintaining multiple Applications at Development and Production

Education

B.E - Information Technology

Vidyavardhaka college of Engineering (VTU University)
01.2006

Skills

  • Incident Management
  • Problem Management
  • Change management
  • Knowledge Management
  • Service Request Management
  • HRSM
  • Asset Management
  • Vulnerability Response
  • Security Incident Response
  • Threat Intelligence
  • Vendor Risk Management
  • Governance, Risk and Compliance (GRC/IRM)
  • Virtual agent (BOT)
  • Configuration Management (CMDB)
  • From Layouts and List Layouts Applications and Modules
  • Tables and Modules
  • Data Exportation (Export sets)
  • Update sets – Imports & Exports
  • Scheduling Jobs
  • Access Controls
  • UI Pages
  • Customer Service Center portal for HR and IT
  • Remedy Admin/Development

Accomplishments

    Certified System Administrator and Vulnerability Response Implementation.

    Code Pilot application solution which was selected for ServiceNow Knowledge.

    Solutioning an application to move ServiceNow Attachments realtime to cheaper storage location like AWS S3 to reduce DB footprint.

    Idea and solution to build an application to perform automated code review and integrating with release management.

Certification

  • ServiceNow Certified Systems Administrator
  • ServiceNow Certified implementation specialist – Vulnerability Response.
  • Virtual Agent (Micro)
  • Performance Analytics (Micro)

Languages

English
Professional Working
Hindi
Professional Working

Interests

  • Gym Workouts
  • Gardening
  • Playing Sports
  • Hiking
  • App Development
  • Coding and Programming

Mercury Program Transition

Took ServiceNow transition from a customer in 2 weeks and started supporting one of the complex ServiceNow instances.

Timeline

Senior Architect and Portfolio Lead (Associate Director)

Cognizant Technology Solutions U.S. Corporation
11.2022 - Current

Senior Architect COE Lead (Senior Manager)

Cognizant Technology Solutions
09.2021 - 10.2022

Senior Architect COE Lead (Senior Manager)

Cognizant Technology Solutions
12.2019 - 08.2021

Architect (Manager)

Cognizant Technology Solutions U.S. Corporation
04.2017 - 12.2019

Technical Lead

Wipro Technologies
11.2011 - 04.2017

Senior Systems Engineer

Tata Consultancy Services
09.2010 - 10.2011

Senior Systems Engineer

Infosys Technologies Limited
01.2007 - 08.2010

B.E - Information Technology

Vidyavardhaka college of Engineering (VTU University)

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Praveen Kumar Shidlagatta Venkateshan