Ashley Louze

• Worked closely with medical providers to ensure accurate billing and payment processes for healthcare-related claims.
• Improved claim resolution times by efficiently processing and investigating claims.
• Delivered informative presentations during team meetings, sharing knowledge about emerging trends within the insurance industry.
• Enhanced customer satisfaction with prompt and accurate claim settlements.
• Worked productively in fast-moving work environment to process large volumes of claims.
• Streamlined communication between departments to expedite the claims process.
• Utilized advanced software tools to manage large caseloads effectively.
• Reduced loss ratios through diligent investigation efforts aimed at identifying potential fraud or misrepresentation cases.
• Increased efficiency by automating routine tasks using proprietary software systems.
• Provided excellent customer service by addressing concerns and answering questions promptly and professionally.
• Reviewed policy documents to determine appropriate coverage levels for each individual case, ensuring fairness in settlement decisions.
• Checked documentation for accuracy and validity on updated systems.

• Worked productively in fast-moving work environment to process large volumes of claims.
• Followed up with customers on unresolved issues.
• Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
• Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.

This was a contract to Optum, was offered a position in Optum and took it

• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
• Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
• Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
• Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
• Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
• Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
• Maintained floor cleaning and waxing equipment.
• Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
• Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
• Responded immediately to calls from personnel to clean up spills and wet floors.
• Facilitated smooth communication between janitorial staff and other departments, addressing concerns promptly and professionally.
• Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
• Emptied trash cans and recycling bins to keep building clean and free of germs.
• Replaced and refilled paper towel and toilet paper dispensers for users convenience.
• Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
• Followed safety protocols and safe use of protective gear to prevent injury to self and others.
• Moved furniture for cleaning and set up for special events.
• Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
• Reported vandalism or other damage to property to supervisor.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Kept public pathways clear of safety hazards and spills with regular checks and attention.
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
• Operated buffers and burnishers to clean and polish floors.
• Used organic-based chemicals to disinfect floors, counters and furniture.
• Used power scrubbing and waxing machines to scrub and polish floors.
• Identified repair needs and major maintenance concerns, and escalated issues to management.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.

• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Coordinated checklists to keep kitchen clean, stocked and sanitary.
• Monitored food quality and presentation to maintain high standards.
• Prepared and served various food items in fast-paced [Type] environment.
• Managed opening and closing shift kitchen tasks.
• Followed strict standards for food handling and safety, minimizing risks to customers.
• Kept kitchen clean and organized by performing daily maintenance tasks.
• Maintained food safety and sanitation standards.
• Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.

I was layed off as we lost the contract for the care facility that we delivered too. Senior staff were kept and I was let go. My management told me they would hire me again and were sad they had to let me go

• Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
• Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
• Documented client progress in confidential files.
• Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
• Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
• Implemented crisis intervention plans to support client safety.
• Maintained detailed records of patient interactions, supporting accurate diagnoses and continuity of care.
• Collaborated with interdisciplinary teams to develop comprehensive treatment plans for patients, leading to improved mental health outcomes.
• Facilitated successful discharge planning by collaborating with community resources, ensuring seamless transitions for patients returning home or entering outside facilities.
• Monitored client progress and provided feedback to families and treatment team members.
• Developed and implemented activities to help clients develop social and independent living skills.
• Collaborated with medical and clinical personnel to coordinate and implement client services.
• Advocated for patient rights and well-being by addressing concerns with appropriate supervisory staff, ensuring that all patients received quality care.
• Facilitated support groups for clients to discuss issues related to mental health.
• Provided case management services to monitor client access to resources and services.
• Coordinated care between various medical professionals involved in the treatment process ensuring effective collaboration towards improved patient outcomes.
• Provided clients with recommendations to community resources.
• Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
• Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
• Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
• Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
• Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
• Observed and monitored client behavior and responses to treatment.
• Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
• Fostered safe and supportive living environment, conducting regular safety checks and updates.
• Enhanced team collaboration, sharing insights and feedback in professional development sessions.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Helped customers locate products and checked store system for merchandise at other sites.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Resolved customer complaints with patience and understanding, restoring customer confidence.
• Performed cash, card, and check transactions to complete customer purchases.
• Monitored customers for signs of security concerns and escalated issues to management.
• Developed strong rapport with customers and created positive impression of business.
• Used in-store system to locate inventory and place special orders for customers.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Managed efficient cash register operations.
• Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Addressed customer needs and made product recommendations to increase sales.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Facilitated smoother checkout process, trained new employees on POS systems.
• Facilitated positive shopping experience, greeted customers warmly upon entry.
• Managed cash drawer accurately, ensuring all transactions balanced at end of day.
• Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
• Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Processed refunds and exchanges in accordance with company policy.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Worked with floor team and managers to meet wide range of customer needs.
• Learned duties for various positions and provided backup at key times.
• Used POS system to enter orders, process payments and issue receipts.
• Handled cash with high accuracy and took care to check bills for fraud.
• Operated cash register to record transactions accurately and efficiently.
• Performed cash, card, and check transactions to complete customer purchases.