Michael A. Fuller
Summary
IT professional with a strong background in secure network operations and systems infrastructure. Achieved 100% uptime for advanced IT equipment across deployed nodes while enforcing security controls and conducting vulnerability assessments. Effective in integrating tactical networks with enterprise systems to ensure mission-critical support.
Overview
3
3
years of professional experience
Work History
Network Systems Technician
Shaw Air Force Base
01.2026 - Current
- Maintained operational readiness of $1.5 million in advanced IT and communications equipment across 4 deployed network nodes, achieving 100% uptime during active deployment period.
- Enforced identity and access management (IAM) and network security controls per DoD frameworks, conducted regular vulnerability assessments to maintain data integrity.
- Collaborated with cross-functional teams to integrate tactical deployable networks with permanent base infrastructure, ensuring secure interoperability and routing.
- Provided critical IT infrastructure support for Command Level operations, managing endpoints and network support for over 30 joint end users.
IT Services Specialist
Compass Technology
01.2025 - Current
- Delivered Tier 1 and Tier 2 Windows Helpdesk support, resolving complex OS, Active Directory (AD), and endpoint security issues to enhance user experience for enterprise users.
- Managed, tracked, and resolved technical support tickets using BMC Helix ITSM, ensuring meticulous incident documentation and achieving high resolution rates.
- Performed live-call support with systematic troubleshooting methodologies (e.g., OSI model analysis for network connectivity problems) to quickly diagnose and resolve issues.
- Enforced the principle of least privilege during user account provisioning and basic systems administration.
SATCOM Systems Specialist (25S)
South Carolina Army National Guard (SCARNG)
01.2023 - Current
- Operated and oversaw deployable networks, ensuring high availability and secure data transmission to maintain operational readiness in dynamic environments.
- Configure, deploy, and troubleshoot Layer 2 and Layer 3 devices, including enterprise routers, switches, and wireless access points (WAPs), implementing VLAN segmentation and port security.
- Executed advanced hardware and software troubleshooting, mitigating threats to data integrity and minimizing downtime for mission-critical communication nodes.
- Performed physical layer (Layer 1) networking, installing, terminating, and testing CAT6 cabling to meet TIA/EIA industry standards and ensure reliable connectivity.
Education
25S SATCOM Systems Specialist -
US Army Signal School
Fort Gordon06-2024
High School Diploma -
Clover High School
Clover, SC05-2023
Skills
- Routing and Switching
- TCP/IP Stack
- LAN/WAN Topologies
- DNS/DHCP
- VLAN Segmentation
- Network protocols
- Network Device Setup
- Wireless Access Points
- Access Controls
- Port Security
- Vulnerability Mitigation
- Secure Environment Protocols
- Network diagnostics
- Windows OS Administration
- Active Directory
- Endpoint Management
- User Support
- Incident Management
- Systematic troubleshooting
- IP addressing
- IT documentation
Clearance
Active U.S. Government Secret Security Clearance
Timeline
Network Systems Technician
Shaw Air Force Base
01.2026 - Current
IT Services Specialist
Compass Technology
01.2025 - Current
SATCOM Systems Specialist (25S)
South Carolina Army National Guard (SCARNG)
01.2023 - Current
25S SATCOM Systems Specialist -
US Army Signal School
High School Diploma -
Clover High School