FABIO COSTA RIBEIRO
Austin,Texas
Summary
Experienced Transportation / Logistics manager with 20 + years of experience of Ocean going containers on 3 major West Coast Ports. Excellent reputation for problem solving, improving customer satisfaction, and driving overall improvements. Consistently saved costs while increasing profits.
Overview
18
18
years of professional experience
Work History
Customer & Digital Support Associate - SME DO
Accenture
Austin, Texas
12.2020 - Current
- Provided solutions, and recommendations to customers
- Answered incoming calls and provided information based on user needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed-through on all critical inter-departmental escalations to increase user retention rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling customers issues.
- Exhibited high energy and professionalism when dealing with platform users and co-workers.
- Investigated and resolved users inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
App Ride Share Driver.
Uber And Lyft
Austin, Texas
12.2019 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
Transportation Logistics Manager
PCC Logistics, Inc
Oakland, California
12.2004 - 11.2019
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction needs
- Led value-added customer service team that consistently over-delivered on customer expectations
- Coordinated dispatching of 50+ owner operators to accomplish daily delivery requirements
- Delivered substantial cost savings by securing discounts from third party logistics service providers
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving ready to start immediately
- Drove operational improvements which resulted in savings and increased profit margins
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Led multi-functional team to continuously improve compliance initiatives, drive cost control initiatives, and maintain on-time service delivery
- Planned and implemented improvements to internal logistics systems.
Education
George Washington High School
06.1995
Skills
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Verbal and Written Communication
- Understanding Customer Needs
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- De-escalation Techniques
- Creative Problem Solving
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Computer Proficiency
- Complex Product Knowledge
- Regulatory Compliance
- Cultural Awareness and Sensitivity
- Business Development
- Inter-Department Collaboration
- Microsoft Exchange
- Patient and Empathetic
- Strong Analytical and Problem Solving Skills
- Excellent Attention to Detail
- Time Management
- Upbeat and Positive Personality
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Customer & Digital Support Associate - SME DO
Accenture
12.2020 - Current
App Ride Share Driver.
Uber And Lyft
12.2019 - Current
Transportation Logistics Manager
PCC Logistics, Inc
12.2004 - 11.2019
George Washington High School