No Degree - Computer Information Systems
Mesa Community College
Mesa, Arizona05-1989
Julie E. Malone
Kingman,Indiana
Summary
Highly experienced Customer Service Agent known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships to deliver impressive results.
Education
High School Diploma - Business, Spanish Major
Elwood Community High School
Elwood, Indiana01.1984
Skills
- Teamwork and collaboration
- Verbal/written communication
- Client service
- Conflict resolution
- Meeting deadlines
- Professional demeanor
- Complex Problem-solving
- Product sales
- Customer service
- Time management
- Exceptional customer service
Accomplishments
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Awarded “Employee of the Month” WalMart Optical Lab
- Designed and developed the Procedure for New Call Center
- Collaborated with Team members such as engineering , sales/marketing to develop work flow to assist new customers/sales
- Supervised team of 4 staff members.
- Project Development - Collaborated with team of Engineering, Sales, Administrative personnel in the development of procedures to handle the New Product Line.
Certification
NHTSA Certified 2007 for the Training purposes and Customer Service position for the Safe Guard Child Seat through IMMI.
Languages
Spanish
Limited Working
Timeline
High School Diploma - Business, Spanish Major
Elwood Community High School
No Degree - Computer Information Systems
Mesa Community College