Abdul Porties
VoIP Network Engineer
Tempe,AZ
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and network teams.
Overview
13
13
years of professional experience
Work History
Owner / Operator
Advanced Voice And Data
Tempe, Arizona
10.2014 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Re-image workstations companywide for LKQ All Models.
- Performed network upgrades on routers, switches and firewalls for Signet Jewelers.
- Troubleshoot and repair voice and data network for COSTCO, Big Lots and Starbucks.
Voice Solutions Engineer
Honeywell
Tempe , Arizona
01.2019 - 04.2020
- Provided appropriate tools to streamline all campaigns for active deployment of voice networks on global and international Honeywell sites.
- Provided technical oversight of IT infrastructure projects pertaining to voice networks and related technologies.
- Maintain communication with internal teams, global businesses, third-party suppliers, and solution providers to ensure the end user has a valid and stable connection while eliminating avoidable expenses.
- Coordinate training for the end user.
Voice Network Engineer (Merger)
Safeway/ Albertson's Corporate
Phoenix, Arizona
02.2017 - 12.2018
- Lead the merger of Safeway and Albertson's overseeing several teams responsible for implementing the voice network conversion of all stores and pharmacies.
- Scripted programming for gateway routers (ADTRAN)
- Organize dial plan routes in CUCM for local DIDs to SIP.
- Used Visio to prepare and evaluate network diagrams, floor plans and site configurations for both new and existing facilities from site surveys.
- Successfully merged over 800 Albertson's and associated stores and pharmacies onto Safeway's network.
Infrastructure Fiber Tech Engineer
IES Communications
Mesa, Arizona
06.2016 - 02.2017
- Coordinated project team of over 10 techs for Fiber installation projects in commercial and industrial development
- Led crew to install fiber infrastructure for phase I of IV at Apple's Project Tilden Data Center,
VOIP Support Engineer
Safeway Corporate
Phoenix, Arizona
12.2014 - 05.2016
- Coordinated and managed the IVR conversion of over 2,000 Safeway stores and pharmacies from Nortel Digital BCMs to Cisco VOIP
- Performed root cause analysis and general troubleshooting.
- Monitored systems in operation and input commands to troubleshoot areas using Servicenow ticketing system.
Education
Associate of Science - Telecommunications Networks
South Mountain Community College
Phoenix, AZMeridian 1 Option II-81C Large System PBX - Nortel Networks
San Diego Global Knowledge University
La Palma, CAInterconnecting Cisco Networking Devices -
New Horizon
Scottsdale, AZFiber Optic Certification -
Fiber Optic Association
Phoenix, AZHIPPA Awareness For Business Associates -
National Security Council Arizona
Phoenix, AZSkills
Enterprise Networks
Engineering
Mergers
Project Managing
Administration
Infrastructure Install
Router Configurations
Troubleshooting
Knowledgeable in:
CUCM
VPN
VOIP Protocols
PTP
IVR
FXO
FXS
TFTP
T1 - E1
Visio
Powerpoint
Word
Excel
Accomplishments
Received Employee of the quarter four times.
Built a vacation home on family property for generations to come.
2022 Host of 30th Family Reunion
Volunteer Work.
St Vincent DePaul
Feed My Starving Children
Salvation Army
Life Alert
Timeline
Voice Solutions Engineer
Honeywell
01.2019 - 04.2020
Voice Network Engineer (Merger)
Safeway/ Albertson's Corporate
02.2017 - 12.2018
Infrastructure Fiber Tech Engineer
IES Communications
06.2016 - 02.2017
VOIP Support Engineer
Safeway Corporate
12.2014 - 05.2016
Owner / Operator
Advanced Voice And Data
10.2014 - Current
Associate of Science - Telecommunications Networks
South Mountain Community College
Meridian 1 Option II-81C Large System PBX - Nortel Networks
San Diego Global Knowledge University
Interconnecting Cisco Networking Devices -
New Horizon
Fiber Optic Certification -
Fiber Optic Association
HIPPA Awareness For Business Associates -
National Security Council Arizona
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