Melissa French
Silver Spring,MD
Summary
Results-driven professional with six years in Marriott Hotels, excelling in Event Management and Front Desk Operations. Seeking a dynamic role in Event Management to leverage proven skills in strategic planning, meticulous execution, and client-focused approaches. Committed to elevating event experiences and exceeding expectations in a forward-looking organization.
Overview
6
6
years of professional experience
Work History
Senior Event Manager
Gaithersburg Marriott Washingtonian Center
12.2022 - Current
- Oversaw 2 event managers and 1 administrative assistant
- Executed over 150 events, including mid-sized to large conferences, weddings, mitzvahs, galas. etc
- Facilitated weekly team meetings with all event operation departments
- Fostered productive relationships between Event Planning, Operations and Sales to maintain departmental consistency
- Lead trainer for new hire event managers and administrative assistants
Event Manager
Gaithersburg Marriott Washingtonian Center
12.2021 - 12.2022
- Executed over 100 events, including mid-sized conferences, social events, and room blocks in a
- 284 room hotel with 9,288 sq. ft. of function space that generated over $3.4 in catering revenue annually.
- Planned events from start to finish according to requirements, target audience and objectives
- Led site tours, planning meetings and menu tastings as main point of contact between client and hotel
Events Team Coordinator
Gaithersburg Marriott Washingtonian Center
09.2018 - 09.2019
- Responsible for a majority of the hotel’s social, corporate, and travel group blocks including top accounts such as, Leidos, and AstraZeneca Coordinate an average of 165 blocks per year, including individual room blocks with up to 50 room nights
- Created templates that are used by the events team to outline hotel policies and answer many FAQs for clients.
- Generated and prepared reports for various weekly and tri-weekly meetings
- Provided support to the Event Managers as needed by answering phones, responding to emails and helping with on-site events.
Guest Experience Expert
Bethesda Marriott
09.2017 - 09.2018
- Processing check ins and check outs, answered guest's inquiries regarding the hotel's amenities, travel directions, and made recommendations regarding shopping, dining, or entertainment
- Analyzed information and evaluated results to choose the best solution to solve customer problems
- Communicated with other departments to provide the best possible customer service
Education
High School Diploma -
Albert Einstein High School
Kensington, MD05.2009
Skills
- Time Management
- Problem Solving
- Teamwork
- Client Relations
- Attention to Detail
- Team Leadership and Motivation
- Team Mentorship
- Adaptability
Accomplishments
-ESS ITR Q4- 95.5
-Individual Overall ESS YTD 2023 – 86.7
-Spirit to Serve Committee
-DMV Junior Business Council
-Leader of the Quarter, Q3 2022
Technical Skills
- Microsoft Office
- Windows Operating System
- Social Tables
- Canva
- CI/TY
- ATLAS Scheduling / Payroll
System
Languages
English
Native or Bilingual
Spanish
Full Professional
References
Available Upon Request
Timeline
Senior Event Manager
Gaithersburg Marriott Washingtonian Center
12.2022 - Current
Event Manager
Gaithersburg Marriott Washingtonian Center
12.2021 - 12.2022
Events Team Coordinator
Gaithersburg Marriott Washingtonian Center
09.2018 - 09.2019
Guest Experience Expert
Bethesda Marriott
09.2017 - 09.2018
High School Diploma -
Albert Einstein High School
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