Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Danielle Hand

Hudson,FL

Summary

Operations professional prepared for this role with strong analytical skills and strategic mindset. Demonstrated ability to streamline processes, optimize resources, and enhance operational efficiency. Strong focus on team collaboration and adaptability to changing needs. Expertise in data analysis, project management, and problem-solving, ensuring reliable and impactful performance. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

19
19
years of professional experience

Work History

Reference Data Management Intd Assoc Analyst

Citigroup
Tampa, FL
03.2022 - Current
  • ·Responsible for opening and maintaining customer sub-accounts or product pricing setups, and actively ensuring that customer/product data details and settlement instructions across a variety of systems remain up to date.
  • Liaises with other operational teams globally to ensure that a globally consistent model is followed with respect to this critical reference data.
  • ·Ensures that statutory and regulatory obligations are met when new relationships with clients product/pricing sets are established.
  • ·Verifies of all details of the client/product from a regulatory and control perspective for Institutional Client Accounts
  • Delivers project work daily and escalation management, routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
  • Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.

Operations Analyst/Asset Support Analyst

City Of St. Petersburg
St. Petersburg, FL
10.2017 - 03.2022
  • Designed plans to improve operations and suggested changes to systems for overall organization.
  • Generated reports of findings to help management with making key decisions.
  • Developed and updated tracking spreadsheets using WAM & GIS
  • Developed written documents and reports related to programs and operations.
  • Developed program plans, goals, objectives, and KPI's for evaluating and measuring effectiveness of operations.
  • Provided subject matter expertise in Asset Management for Wastewater Collection Systems Division
  • Participated in high-level strategy meetings, contributing to financial and logistical framework planning.
  • Collaborated with Asset Management Steering Committee to draft City wide Asset Management Plan to meet ISO 55000 requirements.
  • Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
  • Optimized operational efficiency by analyzing and streamlining processes.
  • Improved team productivity by implementing effective workflow strategies and time management techniques.
  • Created custom reports and visualizations to support decision-making processes.
  • Enhanced data accuracy through meticulous attention to detail in data management tasks.
  • Assessed operational performance to identify areas for improvement.
  • Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
  • Supported supervisor and associated team members to maintain system functionality.
  • Collaborated with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of key milestones.
  • Reduced risk exposure by conducting thorough risk assessments and developing mitigation strategies.
  • Exhibited strong analytical skills when reviewing financial reports, leading to valuable insights for budget allocation decisions.
  • Assisted in the development of operational policies and procedures that aligned with organizational goals and objectives.
  • Developed performance metrics to evaluate operations effectiveness, enabling continuous improvement initiatives.
  • Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
  • Supported business growth by providing insightful recommendations.

Engineering Clerk

City of St. Petersburg
St. Petersburg, FL
03.2015 - 10.2017
  • Prepared detailed documents and reports in adherence administrative processes.
  • Coordinated travel itineraries, including flights, ground transportation, and hotel accommodations for the Wastewater Collection System Division.
  • Transcribed meeting minutes for management's records
  • Developed highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall effectiveness of personnel and activities.
  • Hired, managed, developed, and trained staff, established, and monitored goals, conducted performance reviews and administered salaries for staff.
  • Organized and managed Apprenticeship program for Wastewater Collection System Division with voting rights on promotions
  • Managed payroll data entry and processing for 60 employees to comply with predetermined company guidelines.
  • Handled Risk Management claims according to internal policies, keeping liability minimized by leveraging expertise and available tools.
  • Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
  • Evaluated procurement needs and projected expenditures.
  • Maintained compliance with industry standards by staying up-to-date on regulatory requirements and best practices within the field of engineering services.
  • Worked to minimize and maintain engineering costs and plant.
  • Facilitated smooth transitions between project phases through efficient handover procedures and documentation updates.
  • Provided administrative support to senior engineers, allowing them to focus on critical tasks and achieve project goals more efficiently.Prepared detailed documents and reports in adherence administrative processes
  • Coordinated travel itineraries, including flights, ground transportation and hotel accommodations for Wastewater Collection System Division
  • Transcribed meeting minutes for management's records
  • Developed highly efficient administrative team through ongoing coaching and professional development opportunities
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall effectiveness of personnel and activities
  • Hired, managed, developed, and trained staff, established, and monitored goals, conducted performance reviews and administered salaries for staff
  • Organized and managed Apprenticeship program for Wastewater Collection System Division with voting rights on promotions
  • Managed payroll data entry and processing for 60 employees to comply with predetermined company guidelines
  • Handled Risk Management claims according to internal policies, keeping liability minimized by leveraging expertise and available tools
  • Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans
  • Evaluated procurement needs and projected expenditures

Accounting Technician

City of St. Petersburg
St. Petersburg, FL
07.2006 - 03.2015
  • Screened company accounting system, including accounts receivable, accounts payable, payroll processing and general ledger.
  • Assessed data and information to verify entry, calculation, and billing code accuracy.
  • Reported financial data and updated financial records in ledgers and journals.
  • Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
  • Managed entire accounting cycle, including gathering information, preparing documents, finalizing reports, and closing books on Water Resources Department Grants
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.
  • Analyzed financial information related to payroll, capital projects, operating expenses, professional service contracts and office supplies and equipment to examine budget needs.
  • Organized system infrastructure documentation and operating procedures, strengthening controls, and enhancing overall performance.
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Verified deposits, rectified discrepancies and processed end-of-day paperwork using Oracle B-Business with 100% accuracy.
  • Enhanced financial accuracy by diligently reconciling accounts, identifying discrepancies, and resolving issues promptly.
  • Reduced errors in financial reporting through meticulous attention to detail and thorough review of financial statements.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

Education

Certification - Project Management Certificate - Project Management

St. Petersburg College
St. Petersburg, FL
07-2024

Bachelor of Applied Science - Technology Development & Management, Project Management

St. Petersburg College
Saint Petersburg, FL
05.2024

Certification - Leadership Development

Eckerd College
St. Petersburg, FL
05.2022

Certification - Help Desk Support Specialist

St. Petersburg College
Saint Petersburg, FL
05.2022

Certification - Certified Reliability Leader

Association of Asset Management Professionals
Saint Petersburg, FL
05.2022

Associate of Arts -

St. Petersburg College
Saint Petersburg, FL
05.2021

Bachelor of Science - Business Administration, Financial Services

St. Petersburg College
St. Petersburg, FL
05.2021

Certification - Lean Six Sigma - Yellow Belt

Florida Benchmarking Consortium
St. Petersburg, FL
11.2020

Associate of Science - Business Administration, Accounting

St. Petersburg College
St. Petersburg, FL
05.2017

Accounting Technology Certificate - Accounting Technology

St. Petersburg College
St. Petersburg, FL
05.2017

High School Diploma -

Dixie Hollins High
St. Petersburg, FL
06.1996

Skills

  • Attention to detail
  • Project Management
  • Process improvements
  • Strategic planning
  • Data processing
  • Decision-making
  • Oracle B-Business Suite/WAM
  • Analytical thinking
  • Operational efficiency
  • Workflow optimization

Affiliations

  • Florida Government Finance Officers Association (FGFOA)
  • Florida Water and Pollution Control Operators Association (FWPCOA)
  • American Water Works Association (AWWA)
  • Florida Water Environment Association (FWEA)
  • American Public Works Association (APWA)
  • Water Environment Federation (WEF)
  • Association of Asset Management Professionals (AMP)
  • Institute of Public Works Engineering (IPWEA)
  • Oracle Human Capital Management Users Group (OHUG)
  • Women on the Way (WOW)
  • Australian Local Government Association (ALGA)

Timeline

Reference Data Management Intd Assoc Analyst

Citigroup
03.2022 - Current

Operations Analyst/Asset Support Analyst

City Of St. Petersburg
10.2017 - 03.2022

Engineering Clerk

City of St. Petersburg
03.2015 - 10.2017

Accounting Technician

City of St. Petersburg
07.2006 - 03.2015

Certification - Project Management Certificate - Project Management

St. Petersburg College

Bachelor of Applied Science - Technology Development & Management, Project Management

St. Petersburg College

Certification - Leadership Development

Eckerd College

Certification - Help Desk Support Specialist

St. Petersburg College

Certification - Certified Reliability Leader

Association of Asset Management Professionals

Associate of Arts -

St. Petersburg College

Bachelor of Science - Business Administration, Financial Services

St. Petersburg College

Certification - Lean Six Sigma - Yellow Belt

Florida Benchmarking Consortium

Associate of Science - Business Administration, Accounting

St. Petersburg College

Accounting Technology Certificate - Accounting Technology

St. Petersburg College

High School Diploma -

Dixie Hollins High
Danielle Hand