DARNELL SMITH

Serves as an assistant to Human Resources Specialists working in a Civilian Personnel Advisory Center (CPAC). Performs a wide variety of technical support duties in one or more of the following human resources management program. Supports specialists in the following functional areas:
1. Recruitment and Placement: Provides recruitment and placement support services to HR Specialists. Conducts recruitment/examining activities for common lower-grade positions. Prepares modifications as needed to standard announcements. Prepares certificates as required. Responds to customer inquiries on such matters as procedures for filing applications, status of recruitment announcements, kinds of vacancies in the organization serviced and hiring procedures and announcements. Assists in the registering of employees in the Priority Placement Program (PPP) as well as local placement registration. Assists in recruitment activities by arranging for physical examinations, verifying veterans’ preference, making job offers, coordinator EOD/release dates and processing pre-appointment security checks.
2. Office Automation: Uses personnel computer, word processing and/or other office automation equipment and various software programs to create, copy, edit, store, retrieve and print a variety of documents; produce correspondence, memoranda, directives, forms reports; create or maintain spreadsheets or databases, etc. Employee works from rough drafts, documents, written instructions or brief oral statements. May transmit, receive and/or acknowledge electronic mail,messages, forms and reports; insures proper handling and clearance, if required; and prints hardcopies or routes to other terminals. Material is created in draft or final form into a variety of formats utilizing terminology common to the program and organization. Ensures accuracy and timeliness of information, spelling, grammar construction, punctuation and presence of necessary enclosures.

Performs other duties as assigned.

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
• Approved regular payroll submissions for employees.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

• Kept work areas clean, organized and safe to promote efficiency and team safety.
• Worked different stations to provide optimal coverage and meet production goals.
• Operated production machinery safely to reduce workplace accidents.
• Reviewed and verified all work was in compliance with sales orders and customer requirements.
• Trained new team members by relaying information on company procedures and safety requirements.
• Performed minor maintenance on equipment to keep tools operational and detailed repair work in reports.

• Respond to emergency and non-emergency requests involving fire, smoke, and hazardous materials
• In addition, assist with various vehicle accidents
• Train and inform the public on fire hazards and regulatory guidance and procedures for home and business safety.

• Fire science expertise Hazardous material handling Team building
• Fire equipment knowledge High stress tolerance Excellent physical strength Team player
• Conflict resolution Problem solving
• Operating heavy machinery
• Participates in occupational classification and management of human resources; supervises activities including maintaining personnel records a processing personnel actions for Service members and their families
• Prepares reports on staffing levels and status of personnel; evaluates personnel qualifications for special assignments; prepares and processes requests for transfer or reassignment; processes classifications and reclassification actions; provides technical guidance and training to subordinates
• Supervises specific personnel and training functions in a small human resource office and supervises human resource services support activity
• Advises commanders and Soldiers and personnel readiness and strength levels of supported units
• Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans
• Developed company personnel policies, standard operating procedures and employee handbooks
• Developed and enforced company policy and procedures relating to all phases of human resources activity
• Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits
• Established and monitored employee pay scales
• Managed the employee rewards programs.