Jennifer Araujo
Port Saint Lucie,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Restaurant Hostess
Dolphin Bar and Shrimp House
03.2023 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Small Business Owner
By Jenny Jewels
10.2019 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Devised processes to boost long-term business success and increase profit levels.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
Secretary
Nash’s World Of Sound
07.2022 - 01.2023
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
To-Go Server
Duffys Restaurant And Grill
11.2021 - 05.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Assistant Manager
Hollister.Co
06.2019 - 03.2020
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Team Leader
Dunkin' Donuts
01.2017 - 02.2019
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Babysitter
Private Family Client
03.2017 - 04.2018
- Played games, worked on puzzles, and read books to young children.
- Taught children to organize toys, wash hands, and share by leading by example.
- Assisted children with homework assignments and special projects across different subjects.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Guided school homework and read bedtime stories to support development.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Reassured children when upset providing emotional support and stability.
Education
Audio Tech
High Tech High School
06.2019
Skills
- Market Strategy
- Cash Handling
- Ear Training Expertise
- Recital Preparation
- Excellent with young children
- Music Theory
- Greeting guests
- Strong multitasking
- Customer Service
- Sales and Marketing
- Strong Communication Skills
Pianist
Classically trained pianist of 17 years. Knowledge in improvising, and very skilled with sheet music.
Languages
Portuguese
Native or Bilingual
Timeline
Restaurant Hostess
Dolphin Bar and Shrimp House
03.2023 - Current
Secretary
Nash’s World Of Sound
07.2022 - 01.2023
To-Go Server
Duffys Restaurant And Grill
11.2021 - 05.2022
Small Business Owner
By Jenny Jewels
10.2019 - Current
Assistant Manager
Hollister.Co
06.2019 - 03.2020
Babysitter
Private Family Client
03.2017 - 04.2018
Team Leader
Dunkin' Donuts
01.2017 - 02.2019
Audio Tech
High Tech High School
Similar Profiles
Jennifer HaddrillJennifer Haddrill
Bartender/server at Salty Papa's Shrimp HouseBartender/server at Salty Papa's Shrimp House
Derrick ComeauxDerrick Comeaux
Front of House Manager at Sea Island Shrimp HouseFront of House Manager at Sea Island Shrimp House
Dhan K GurungDhan K Gurung
Health Care Assistant at Primary Carers 24/7 / Dolphin Lee HouseHealth Care Assistant at Primary Carers 24/7 / Dolphin Lee House