Jason Herrera
Torrance,CA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Strong ability for building productive working relationships with human consideration. Successful in fast-paced, deadline-driven environments to manage goals and achieve desired results. History of thriving in team-oriented environments, looking for one to add to.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Air Export Gateway Manager of West Area
Kuehne + Nagel
Torrance, CA
12.2018 - 04.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty with preferred partner carriers.
- Provided senior management with market trend insights for key routes, highlighting price and volume data.
- Monitored and negotiated competitive carrier rates to ensure cost-effective purchasing power, while maintaining quality standards.
- Analyzed Client feedback data to develop action plans for sharper pricing and improving services offered.
- Developed department service goals, based on current clientele needs, market trends and available competitor data.
- Ensured full compliance with all applicable laws, regulations, industry standards. (TSA, CBP, ITAR, FAA, FDA, etc.) while executing operations.
- Carefully reviewed carrier contracts (quarterly/as needed) with local and corporate partners to ensure all critical traffic is accounted for properly.
- Enforced customer service standards and resolved customer disputes to uphold brand name.
- Worked closely with our Warehouse team to sustain a fluid internal process, resulting in the effective handling of all traffic.
- Negotiated contracts and agreements with Truckers and service suppliers to reduce cost and improve our margins.
- Worked closely with HR to maintain up-to-date records of employee attendance, payroll information, vacation requests, etc.
- Regularly monitored company KPIs to evaluate each employee's performance and identify areas for improvement.
- Monitored and analyzed market trends, along with any known competitor activity to inform business strategy for targeted traffic/Clientele.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted daily meetings with staff to discuss premiere client accounts and identify areas of improvement to seek the best possible service options.
International Operations Manager
Pacific Logistics Corp.
Pico Rivera, CA
10.2014 - 12.2018
- Developed and implemented global operational strategies to ensure cost-efficiency, compliance with regulations and customer satisfaction.
- Managed the day-to-day operations of global teams in multiple countries, directing staff and resources to achieve organizational objectives.
- Coordinated cross-functional teams in different locations to develop innovative solutions for international projects.
- Negotiated contracts with overseas vendors and suppliers to secure competitive pricing while maintaining high quality standards.
- Reviewed financial statements from foreign subsidiaries on a regular basis to ensure accuracy in reporting.
- Conducted risk analysis assessments to ensure compliance with local laws and regulations in each country of operation.
- Organized meetings between senior management from various countries to discuss strategic initiatives related to international operations.
- Provided guidance and support on all aspects of global operations including staffing, logistics, procurement, finance.
Education
High School Diploma -
Gardena High
Gardena, CA06-2001
Skills
- Proficient in: Microsoft Office, Kronos, Mas90, VFS, KN Air Log 20, CB Air, KSMS, IACMS
- Proficient in software learning
- Financial records oversight
- Negotiation
- Expectation setting
- Sales management
- Problem-solving abilities
- Team building
- Schedule oversight
- Reliability
- Project Management
- Crisis Management
- Quality Control
- Profit and Loss Management
- Effective and Professional Communicator
- Goal setting
- Cost Reduction
- Revenue Growth
- Conflict Resolution
- Bilingual in Spanish
- Risk management
- Workforce performance management
- Business development
- Relationship building
- Brand management
- Time management
- Decision-making
- Policy and procedure development
Certification
49 CFR Dangerous Goods IATA Certified, IAC/ CCSF Corporate Security Coordinator trained, Hazmat & Pharmaceutical Training handling procedures training,
References
Available upon request.
Timeline
Air Export Gateway Manager of West Area
Kuehne + Nagel
12.2018 - 04.2024
International Operations Manager
Pacific Logistics Corp.
10.2014 - 12.2018
High School Diploma -
Gardena High