Shift Leader
Eegees
Tucson, AZ
12.2024 - Current
- Executed routine upkeep for optimal functionality.
- Planned and monitored workflows to achieve seamless coverage.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Developed promotional strategies to attract more customers during slow periods.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Analyzed key performance indicators to identify effective strategies.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Collaborated with management to set performance goals and evaluate progress.
- Handled emergency situations with composure and in accordance with company guidelines.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Fostered a team-oriented environment to increase morale and productivity.
- Upheld company standards and compliance requirements for operations.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Educated customers about offerings, promotions and pricing to boost sales.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Resolved customer complaints promptly and professionally.
- Analyzed sales data to identify trends and areas for improvement.
- Evaluated employee performance, delivering individualized feedback and praise.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
- Monitored and maintained equipment to ensure operational efficiency.
- Monitored inventory levels and ordered supplies as needed.
- Scheduled team members for shifts based on business needs and customer demand.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coached team members to increase productivity and reduce workplace accidents.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Maintained positive working relationship with fellow staff and management.
- Adhered to all health code regulations while preparing food items for customers.
- Utilized POS systems efficiently for order processing and inventory management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Implemented strategies to increase sales and improve service quality.
- Assisted in training new employees on shift operations.
- Assisted in the development and implementation of new operational procedures.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Implemented strategies to take advantage of new opportunities.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Assessed reports and adjusted workflows to realign with targets.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Identified needs of customers promptly and efficiently.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Facilitated training sessions for new employees on company policies and procedures.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Analyzed company's expenditures and developed financial models.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted general manager with operations game plan and company initiatives implementation.
- Monitored employee performance and provided feedback for improvement.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
