CHRISTINE ALLRED
Wilmington,NC
Summary
Dynamic, customer-oriented account manager with 26 years of experience boosting sales, improving the customer experience and driving revenue growth through strategic planning, customer collaboration and inventory management. Dedicated and reliable sales professional with demonstrated strengths in problem-solving, strategic alliances and improved efficiency while increasing revenue. Delivers consistent and professional results in challenging environments with focus on exceptional customer service via proactive liaison between planning, production and finance teams.
Strategic account management professional with proven track record of driving client success and optimizing business relationships. Expertise in developing and implementing strategic plans, identifying growth opportunities, and delivering tailored solutions. Strong focus on team synergy and adaptability, ensuring consistent achievement of goals and high client satisfaction. Known for excellent communication, negotiation, and problem-solving skills.
Overview
31
31
years of professional experience
Work History
Strategic Account Manager
Stanley Black & Decker/QRP Products
12.2020 - 04.2025
- Tracked revenue growth and profitability for assigned accounts, making recommendations for adjustments.
- Identified new business opportunities and analyze competitor activity within 3 key markets.
- Established and maintained long-term relationships with key strategic accounts.
- Collaborated with cross-functional teams to deliver exceptional service to clients.
- Monitored industry trends to proactively address potential challenges or opportunities within account base.
- Conducted regular account reviews to assess performance and identify areas for improvement.
- Estimated and quoted prices, credit or contract terms and delivery dates.
- Credit and Collections
- Order Management from quote to payment
- Increased our vendor scores by 15%
- Reduced past dues by 30%
Customer Service Representative/Inside Sales
Consolidated Aerospace Manufacturing/QRP Products
04.2014 - 11.2020
- Offered personalized recommendations based on customer preferences or past purchase history.
- Trained new Customer Service Representatives on company policies, procedures, and customer requirements.
- Managed difficult customer situations with professionalism and empathy.
- Escalated issues that could not be resolved independently to supervisors or managers for further assistance.
- Contributed to team effort by meeting performance goals and assisting colleagues.
- Followed up on unresolved cases to keep customers informed of progress towards solution.
- Compared disputed merchandise with original requisitions and information from invoices to prepare for returned goods.
- Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
- Billing, Credit and Collections
- All aspects of order management from quote to payment
- Managed customer inquiries and resolved issues to enhance satisfaction and retention.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Cross-trained and backed up other customer service managers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Inside Sales/Government Contract Specialist
QRP Inc.
01.1994 - 03.2014
- Maintained organized records of all contracts and purchase orders
- Development of bidding documents, including request for proposals RFPs and invitation for bids IFBs.
- Sourced new government contract opportunities
- Ensured timely renewal or termination of expiring contracts.
- Prepared paperwork required by US Government regulatory bodies.
- Participated in audits related to procurement processes and contract compliance.
- Resolve routine questions as primary point of contact between sales and production groups.
- Billings, Credit and Collections
- Order Management from quote to payment
- Managed contract lifecycle from initiation through execution, ensuring timely renewals and amendments.
Education
Associate in Arts (A.A.) - General
Pennsylvania College of Technology
Williamsport, PALEAN Manufacturing -
LEAN Leadership Academy
Leland, NCAS9100C Auditor Certificate -
Brunswick Community College
Bolivia, NCSkills
- Strategic planning
- Analytical decision making
- Market-based pricing
- Technical sales support
- Inventory control
- Federal acquisition regulations proficiency
- Military specification packaging
- Proficient in PIEE/WAWF
- CPARS analysis
- SAM
Timeline
Strategic Account Manager
Stanley Black & Decker/QRP Products
12.2020 - 04.2025
Customer Service Representative/Inside Sales
Consolidated Aerospace Manufacturing/QRP Products
04.2014 - 11.2020
Inside Sales/Government Contract Specialist
QRP Inc.
01.1994 - 03.2014
AS9100C Auditor Certificate -
Brunswick Community College
Associate in Arts (A.A.) - General
Pennsylvania College of Technology
LEAN Manufacturing -
LEAN Leadership Academy
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