Jibri Gilreath
Fraud Analyst
Atlanta,GA
Summary
I am an ambitious self starter and competitor. I strive to be 1% better each day. I thrive in positions where I can learn and grow set goals and then reset new goals after accomplishing the original goals. I am an upbeat team player with a calming effect (never let them see you sweat) I am a solution seeker.
Overview
10
10
years of professional experience
Work History
Administrative Assistant III
City of San Leandro
San Leandro
05.2022 - 12.2023
- Process invoices for entire City Manager’s Office, Risk Department and City Council Members including the mayor and deliver to Finance department
- Create Payment Orders, partial payments, and Requisitions
- Processed Reimbursement request for City Council, Mayor, and executive staff
- Book conferences, flights and lodging for council members
- Order office supplies
- Created agendas for internal meetings with City Manager’s office staff
- IT configuration for laptops, Teams and Zoom access for varies meetings
- Manage City Calendar and reserve rooms within City Hall as requested by all departments
- Schedule meeting for Executives, Directors and other high-ranking managers that want to meet with City Leaders
- Manage demographic reports on applications received
- Collect mail incoming/outgoing
- Answer all calls for City Managers office and direct accordingly throughout the city phone tree
- Organize invoice records via hard copy, Excel Spreadsheet, and SharePoint
- Draft Proclamations for Mayors recognition and select fit candidates to receive award during city council meetings
- Assist with editing the city website with new and reoccurring updates
- Utilized internal software programs Govqa, Granicus and Eden, Excel, Word, Adobe, Asset Essentials, SharePoint
- Follow up with residents on questions they may have for the city or with technical support filling out applications for open Board seats.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Auditor, Quality Assurance
Chapter 13 Trustee Martha Bronitsky
Hayward, CA
10.2015 - 03.2022
- Process Bankruptcy Claims
- Reviewed supporting documents, reviewed agreed upon court order for case, regulate bankruptcy laws and guidelines, reviewed tax returns, pay checks, child, or spouse support agreements, report any errors to management, follow up with creditors and debtors if adjustments in plan need to be made or if payments are missed to get debtor caught up to date
- Ensure proper filing of documents
- Track through bankruptcy court system, review and follow up on filed paperwork at beginning midterm and final audit
- Verify appropriate judges have signed claim dismissals and conversions
- Process debtor disbursement checks, Attorney retainers and payments to creditors listed in cases
- Follow-up on claim holds
- Ensuring that attorneys follow the payment plans agreed upon
- Ensuring that the trustee is completing tasks that she agreed upon
- Discharge trustee from cases that are dismissed or converted
- File paperwork for the courts
- Review court ordered Modifications and Objections
- Review Mortgage agreement plan payments
- Retrieve Death Certificate and waivers for deceased debtor's
- Serve Stipulations to attorneys and Trustee
- Maintain great standing with all parties involved to make sure that plans are met, and the debtor is guided to complete their 2- or 5-year plan
- Train new staff members.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
Fraud Claim Investigator
Account Now
San Ramon, CA
04.2014 - 09.2015
- Review customer documentation to determine if account is fraudulent or valid
- Receive, process and investigate (internal and external) claims in a timely manner
- Ensure the proper fraud detection and prevention criteria is in place to protect clients and the organization's assets
- Maintain accurate records and handles administrative responsibilities associate with processing and payment of claims
- Record and updates status notes, and document results of claims
- Evaluate potential risk clients
- Reduce loss on credit card fraud cases by thoroughly reviewing account and transaction details
- Utilize problem-solving and decision making skills to provide resolution to clients who have reported fraudulent activity
- Drive results that impact the organizations bottom line by retaining valued clients and minimizing credit losses resulting from fraud
- Investigate dispute claims of fraudulent or unauthorized transactions on customer accounts
- Diffuse escalated calls from cardholders regarding variations of fraud, scams, identity theft, and dispute claims of debit and/or credit card transactions
- Verify account information with merchants to remove holds
- Close customer accounts due to bank fraud, failed verification
- Downloaded all faxes for various departments
- Verified pending authorizations with merchants in order to remove holds for customers
- Determined if pending authorizations were eligible for early release by verifying with merchant and monitoring account activity.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of Arts - Digital Communications And Media
San Francisco State University
05-2013
Skills
- Quality Assurance
- Calendar Management
- Research
- Meeting planning
- Document Control
- Office Administration
- Mail handling
- Clerical Support
- Proposal Writing
- Database Management
- Workflow Optimization
- Memo preparation
- Data Entry
- Invoice Processing
- Expense Reporting
- Digital Archiving
- Spreadsheet Management
- Information Security
- Travel Coordination
- Reception oversight
- Appointment Scheduling
- Filing
- Check processing
- Scheduling
- Bookkeeping
- Paperwork drafting
- Typing 95 WPM
- Data entry documentation
- Microsoft Excel
- Timeline Planning and Management
- Document retrieval
- Conflict Mediation
- Conference planning
- Social Media and Promotions
- Records Management Systems
- Computer Skills
- Records Management
- Deadline-oriented
- Recordkeeping
- Strategic Planning
- Prioritization
- Filing and data archiving
- PC proficient
- Event Coordination
- Confidential Document Control
- Documentation And Reporting
- Strong Problem Solver
- File Organization
- Scheduling and calendar management
- Customer Service
- Coordination
- Phone call answering
- Executive management support
- Attendance records preparation
- Business Correspondence
- Microsoft Word
- Microsoft PowerPoint
- Social media knowledge
- Self-starter
- eFaxing knowledge
- Database entry
- Complex Problem-Solving
- Client Relations
- Travel Planning
- Technical Support
- Back office operations
- Professional Communication
- Multi-Line Phone Systems
- Sensitive material handling
Timeline
Administrative Assistant III
City of San Leandro
05.2022 - 12.2023
Auditor, Quality Assurance
Chapter 13 Trustee Martha Bronitsky
10.2015 - 03.2022
Fraud Claim Investigator
Account Now
04.2014 - 09.2015
Bachelor of Arts - Digital Communications And Media
San Francisco State University