Christian Beasley

• Organized shipments according to size, weight, destination, delivery method, and urgency of order.
• Operated a PC-4200 Forklift to stack food product and cases to pallets, then relocate pallets to shipment trucks.

• Maintained scheduling with Google Calendar for customer approach and cleaning appointments.
• Cleaned and sanitized carpets and upholstery using professional steam cleaners for hundreds of residential and commercial customers.
• Safely and without accident drove a large work van for all cleaning services.
• Meet with potential clients and explained verbal and written estimates of cleaning services costs.
• Provided daily maintenance on Prochem Legends SE van mounted motor for cleaning including changing oil, changing pressure lines, and replacing parts when needed.
• Regulated inventory levels of supplies needed for each job site visit.
• Often asked to go to work sites where customer was not satisfied and tried to gain customer satisfaction.

Back UP Team Lead Senior Technician (2018-2021)

• Managed Critical Project Team consisting of six technicians and overseeing over 30 projects, ensuring their successful completion within deadlines.
• Executed daily networking monitoring with Solarwinds to high-maintenance clients.
• Conducted diagnostics and troubleshooting on all Level II and escalated issues for the Critical Team, resolving technical challenges for hundreds of tickets.
• Facilitated daily meetings with clients to provide progress updates on project statuses, ensuring clear communication and alignment with client expectations.
• Documented all incoming calls for networking issues using Internal Ticketing system, ensuring thorough tracking and resolution.
• Updated KB Documentation Page for ticket updates and customer requests, maintaining accurate records of support interactions.
• Wrote Knowledge Base Documentation and Pages, outlining procedures and guidelines for Enablement Processes for one Critical Team Project.
• Responded to Level 1 & 2 Analysts inquiries regarding support requests, system status, and network connectivity using Internal Ticket Tracking System, providing timely assistance.
• Utilized MS Outlook, Excel, Word, and SharePoint for daily operations, streamlining workflow and communication.

Critical Project Team Member (Promoted in 2018):

• Promoted to the Critical Project Team in 2018 due to demonstrated quick learning abilities and extensive experience in IT Networking.
• Served as a dedicated team member for over 30 "Most Important" Client Project groups, providing specialized support and expertise to ensure project success with over 100 active support tickets.

Disaster Team Management (2017):

• Pioneered the creation of the Disaster Recovery team during Hurricane Harvey in 2017, demonstrating proactive leadership and crisis management skills.
• Led a small team of technicians during natural disasters, such as hurricanes, ensuring continuous technical support and service for a large customer base over 1000 customers across all States.
• Led correspondence with ISP Escalations, Outage Boards, and VPs to coordinate response efforts and provide updates on service restoration progress.
• Developed technical process paths to guide Level 1 technicians in their roles and responsibilities during disaster recovery operations, ensuring efficient support delivery.
• Established an Emergency Team primarily activated during hurricanes, overseeing its activation five times during your tenure.

Tech Analyst:

• Received inbound calls for troubleshooting requests on Internet Managed accounts. Utilized internal ticketing system to create tickets, and provide updates to customers.
  
  

• Receive payment by cash, check, credit cards, vouchers, or automatic debits
• Itemize customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
• Issue receipts, refunds, credits, or change due to customers
• Assist customers by providing information and resolving their complaints
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
• Clean display cases, shelves, and aisles

• VDF Packing Specialist: Operated small packing station for single ordered items, achieving exceptional performance with a daily Units per Hour (UPH) rate of 350-400, significantly exceeding departmental standards.
  
• Problem Solver: Managed 8-10 shipping conveyor lines, ensuring continuous operation and preventing downtime, overseeing the successful labeling of thousands of packages per hour.
• Shipyard Associate: Loaded trucks, sorted packages for designated truck routes, and held certification enabling engagement with truck drivers outside the shipping yard, facilitating efficient docking of trailers.
• PA Assistant (Performance Ambassador): Conducted daily motivational speeches, stretching exercises, and communicated important news updates to all employees prior to shift commencement, fostering a positive and informed work environment.
• Multi Non Sort Coordinator: Oversaw shipments containing large items or boxes, ensuring accurate processing and timely delivery.
• Forklift Driver: Attained certification and licenses to operate forklifts, effectively moving thousands of pallets and loading trucks over a one-year period.
• Consolidation Specialist: Managed all product relocation during the closure of Amazon TUL1 warehouse, sorting and transferring items to specific totes for palletization and subsequent shipment to another Amazon facility.