JOEL HENRIKSEN
Riverton,WY
Summary
Driven Individual known for high productivity and efficiency in task completion. Possess specialized skills in inventory management, customer service excellence, and safety regulations compliance. Excel in leadership, problem-solving, and communication, ensuring smooth operation and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Fuel Lead
Smith's
Las Vegas, NV
04.2020 - 06.2024
- Provided outstanding service and maintained a friendly environment at Smith's, ensuring each customer's satisfaction and being knowledgeable about products.
- Applied expertise in product knowledge
- Stocked shelves, racks, cases, bins and tables with new and transferred merchandise
- Answered questions from and provided information to customers about merchandise for sale
- Enforced store policies, cleaned, opened the store, and closed the store nightly
- Within 2 months I was moved to a supervisor position in the gas department
- Developed schedules, assigned and monitored work, gathered resources, implemented productivity standards, resolved operations problems, maintained reference manuals, and implemented new procedures for efficient completion of operations
- Accomplishes department objectives by supervising staff and organizing and monitoring work processes
Legal Assistant
APM Tenant Management
Las Vegas, NV
08.2018 - 09.2019
- Working for APM Tenant Management let me build up a great work ethic and vast communication skills
- Efficiently managed the delivery and distribution of important documents
- Managed office operations and conducted comprehensive background checks on individuals
- Developed strong organization skills through efficient document filing and file maintenance
- Managed work activities to ensure compliance with legal requirements, while gaining knowledge in computer skills and excel spreadsheets
- Effectively managed various conflicts with Tenants through professional communication and skillfully defused challenging situations
Sales Associate
Deseret Industries
Las Vegas, NV
05.2015 - 08.2016
- Obtained diverse training in the retail business during my tenure with DI
- Developed skills in customer service and meeting needs
- Effectively resolved customer issues, leaving them feeling satisfied and supported.
- Performed yard training involving the transfer of heavy items from loading dock to customer vehicles
- Transitioned into retail to handle unloading of totes and ensured all items were properly faced for sale.
- Demonstrated strong communication skills and work ethic
Marketing Associate
Mainstream Media Works
Las Vegas, NV
01.2014 - 05.2015
- Developed effective strategies for promoting company
- Created advertisements and attracted customers to the business
- Utilized Google as a platform to reach out to prospective clients
- Gained essential computer skills and communication expertise
- Engaged customers via online forums and other interactive communities.
Customer Service
Alpine Access
Las Vegas, NV
03.2014 - 11.2014
- Effectively managed customer concerns for online purchases
- Ensuring satisfaction and resolving issues through attentive communication.
- Responsibly addressed customer concerns and took appropriate actions.
- Researched and identified suitable alternative products to enhance customer satisfaction by suggesting upgrades instead of issuing refunds.
- Developed advanced skills in technology and sales
Education
High School Diploma -
Nevada Virtual Academy
Las Vegas, Nevada01.2014
Skills
- Customer service excellence
- Payment Processing
- Register operations
- Returns policy familiarity
- Documentation skills
- Retail experience
- Schedule Coordination
- Training and mentoring
- Workflow Management
- Sales Promotion
- MS Office
- New Hire Training
- Money Handling
- Retail Store Operations
- Sales Goals Attainment
- Product Knowledge
- Store Opening and Closing
- Cash Handling
- Technology
References
- Shawtelle Keatley, Human Resources at Smith's Food and Drug,
- Alison, Mainstream Media Works Company Owner, 702-425-4307
- Amy Shatto, Owner of APM, 702-781-1337
Timeline
Fuel Lead
Smith's
04.2020 - 06.2024
Legal Assistant
APM Tenant Management
08.2018 - 09.2019
Sales Associate
Deseret Industries
05.2015 - 08.2016
Customer Service
Alpine Access
03.2014 - 11.2014
Marketing Associate
Mainstream Media Works
01.2014 - 05.2015
High School Diploma -
Nevada Virtual Academy
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