Cristina Polomares Diaz
Marshalltown,IA
Summary
Proven Branch Store Manager with a track record of enhancing customer satisfaction and streamlining operations at Advance America. Expert in customer service management and operations, adept at fostering team leadership and relationship building. Achieved significant improvements in staff communication and financial performance, demonstrating strong problem-solving and organizational skills.
Overview
10
10
years of professional experience
Work History
Branch Store Manager
Advance America
12.2018 - Current
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced staff communication skills through targeted training programs designed to improve customer interactions.
- Monitored financial metrics closely to identify areas of opportunity for cost reduction or revenue growth.
Cashier
Little Caesars
05.2015 - 12.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Marshalltown High Scool
Marshalltown 05.2018
Skills
- Store operations
- Recruitment and hiring
- Store maintenance
- Customer service
- Problem-solving
- Sales analysis
- Multitasking and organization
- Friendly and positive
- Team leadership
- Verbal and written communication
- Customer service management
- Strategic thinker
- Relationship building and management
- Customer relations
- Cash management
- Store opening and closing
- Operations management
- Documentation and reporting
- Shift scheduling
- Culture development
- Advertising and marketing
- Strong organizational skills
- Stress tolerance
- Phone etiquette
Languages
Spanish
Native or Bilingual
Timeline
Branch Store Manager
Advance America
12.2018 - Current
Cashier
Little Caesars
05.2015 - 12.2018
High School Diploma -
Marshalltown High Scool
Similar Profiles
Tammy L. KabatTammy L. Kabat
Consumer Lending Sales Specialist at Advance AmericaConsumer Lending Sales Specialist at Advance America
Claude RandolphClaude Randolph
Loan Fraud Specialist at Advance AmericaLoan Fraud Specialist at Advance America
Angela RodriguezAngela Rodriguez
Consumer Loan Sales Specialist at Advance AmericaConsumer Loan Sales Specialist at Advance America