Lenianne Ramirez-Santiago
Aventura,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Sales Associate
Limited Brands-Victoria's Secret
Aventura, FL
01.2022 - Current
- Helped customers locate products and checked the store system for merchandise at other sites.
- Prepared merchandise for the sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Behavioral Therapist Assistant
Radiant Care Health Center
Miami, FL
07.2021 - 01.2022
- Utilized theoretical approaches to treatment such as Cognitive Behavioral Therapy, Play Therapy, and Narrative Therapy.
- Collaborated with a multidisciplinary team to determine effective treatment plans.
- Evaluated progress against goals for all patients.
- Met with up to 15 patients weekly with presenting problems such as major depressive disorder, and generalized anxiety disorder.
- Documented staff information, including service plans, treatment reports and progress notes.
- Tracked all incoming patient information, intervention plans and patient responses to treatment.
- Performed psychosocial rehabilitation progress notes for each patient.
- Utilized meditation, guided imagery and reiki with patients and families.
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
Assistant Professorship
Interamerican University Campus
Ponce, PR
08.2014 - 05.2016
- Held lab demonstrations to apply chemistry principles and coursework.
- Managed chemistry lab inventory stock and equipment.
- Evaluated student comprehension of classroom topics in exams, quizzes, and laboratory assignments.
- Facilitated lab sessions for up to 18 students, supervising the use of all chemicals and laboratory tools.
- Collaborated with science teachers and administrators to develop after-school science programs.
- Worked with the professor to enhance lab participation and understanding.
- Attended conferences to gain new perspectives on the latest research.
- Established weekly anecdotal records and portfolios to assess student progress.
Undergraduate Student Researcher
Interamerican University Campus
Ponce, PR
07.2014 - 05.2016
- Conducted synthesis of ZnO, MgO, and CuO nanoparticles using the sonochemical method and maintained detailed records of outcomes.
- Characterization of nanoparticles was done using optical spectroscopy, infrared spectroscopy, and diffracted light scattering (DLS).
- Set up and operated various scientific apparatus including infrared spectroscopy (FT-IR), Diffracted Light Scattering (DLS), Optical spectroscopy, Nano Plus Spectroscopy, and Scanning Electron Microscopy (SEM).
- Managed project timelines and coordinated research tasks.
- Interpreted and analyzed research data to draw conclusions on outcomes.
- Performed routine data analysis to correct and verify data entry.
Administrative Assistant
Small Business technology Development Center
Ponce, PR
08.2013 - 05.2014
- Organized and maintained filing and document management systems by coordinating, archiving, and purging files.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail, and composing and typing correspondence.
- Updated details in the company database by keying in customer contacts and delivery dates.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets, and updating reports.
- Directed customer communication to appropriate department personnel.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
Education
Bachelor of Science - Science
Inter American University of Puerto Rico Ponce
Master of Healthcare Administration - Health Care
Franklin University
Columbus, OH08.2023
Skills
- Sales trends
- Stocking and replenishing
- Sales expertise
- Excellent people skills
- Social perceptiveness
- Product promotions
- Adapt to diverse groups
- Shipment processing
- Client Service
- Contract preparation
- Problem-solving skills
- Cash register operation
- Multi-tasking strength
- Professional demeanor
- Documentation requirements
- One-on-one sessions
- Intervention planning
- Group therapy facilitation
- Patient documentation
- Progress assessments
- ICANotes
- Active Listening
- Planning and Coordination
- Critical Thinking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Limited Brands-Victoria's Secret
01.2022 - Current
Behavioral Therapist Assistant
Radiant Care Health Center
07.2021 - 01.2022
Assistant Professorship
Interamerican University Campus
08.2014 - 05.2016
Undergraduate Student Researcher
Interamerican University Campus
07.2014 - 05.2016
Administrative Assistant
Small Business technology Development Center
08.2013 - 05.2014
Bachelor of Science - Science
Inter American University of Puerto Rico Ponce
Master of Healthcare Administration - Health Care
Franklin University
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