Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
CustomerServiceRepresentative

Niyibitanga Cecile

Louisville,KY

Summary

Proven Customer Service Representative at Walmart, adept in conflict resolution and maintaining professionalism in high-stress situations, significantly enhancing customer loyalty. Skilled in active listening and Microsoft Office Suite, consistently exceeding performance metrics. Demonstrated ability to improve user experience and operational efficiency, reflecting strong problem-solving and time management capabilities.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Walmart
04.2019 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Packaging Handler

UPS
03.2016 - 04.2019
  • Maintained a safe work environment through diligent adherence to safety protocols and guidelines.
  • Reduced material waste by refining packaging techniques and optimizing the use of resources.
  • Consistently met or exceeded performance targets by diligently following established policies, procedures, and best practices in the packaging process.
  • Boosted customer satisfaction rates by ensuring timely completion of orders while maintaining strict quality control standards.
  • Labeled packages with appropriate shipping information for accurate deliveries.
  • Followed safety protocols to prevent accidents and injuries.

Education

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy
Clearwater, FL
09-2023

High School Diploma -

Northeast High School
Kansas City, MO
05-2019

Skills

  • Customer service
  • Order picking
  • Active listening
  • Shipping and receiving
  • Critical thinking
  • Data entry
  • Packaging equipment
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Package preparation
  • Assembly line work
  • Microsoft Excel
  • Payment processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Call management
  • Paperwork processing
  • Order processing
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Data collection
  • Problem-solving
  • Time management
  • Flexible and adaptable
  • Problem-solving abilities

Certification

  • Certified Customer Service Professional (CCSP) - National Customer Service Association.
  • Certified Data Professional (CDP)

Languages

English
Native or Bilingual
Swahili
Native or Bilingual
kirundi
Native or Bilingual

Timeline

Customer Service Representative

Walmart
04.2019 - 06.2024

Packaging Handler

UPS
03.2016 - 04.2019

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy

High School Diploma -

Northeast High School

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Niyibitanga Cecile