Jackeline Reyna-Peral
Glendale
Summary
Enthusiastic and detail-oriented professional passionate about delivering exceptional customer service. Strong communication skills and a commitment to continuous learning foster the ability to build meaningful connections. Bilingual and self-motivated, adept at adapting to diverse situations while thriving in fast-paced environments. Equipped with effective organizational abilities and a readiness to leverage multitasking skills in pursuit of excellence.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hostress
Pita Jungle
01.2024 - 12.2024
- Delivered pick-up and curbside orders to guests.
- Promoted business loyalty by fostering positive customer relationships.
- Took initial drink orders and relayed information to wait or bar staff.
- Monitored dining area for cleanliness and addressed customer needs efficiently.
- Adapted to dynamic environments, maintaining composure during peak hours.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Completed daily side work and opening and closing duties without fail.
Sampler
Sam's Club/crossmark
07.2023 - 01.2024
- Product Knowledge: Gain in-depth knowledge about the food product you're demoing, including ingredients, benefits, cooking instructions, and flavor profiles.
- Customer Engagement: Actively engage with customers by offering samples and explaining the product's features, highlighting any unique selling points.
- Promote Sales: Encourage customers to purchase the product by highlighting discounts, promotions, or bundle deals.
- Create a Positive Experience: Offer a friendly and enthusiastic approach to create a memorable experience for customers, making them more likely to make a purchase.
- Maintain Cleanliness: Keep the demo area clean and organized, ensuring food safety and hygiene standards are followed.
- Monitor Inventory: Keep track of the product stock during the demo and request more product if needed to ensure availability.
- Follow Sam's Club Policies: Abide by all company policies related to product handling, customer interaction, and safety regulations.
- Team Collaboration: Work with other team members or managers to coordinate demo schedules and ensure a smooth event.
Education
High school diploma -
Primavera online school
Skills
- Sales Ability
- Customer Service Expertise
- Food Safety Knowledge
- Multitasking
- Presentation Skills
- Adaptability
- Problem-Solving
- Team Collaboration
- Detail-oriented
- Cleanliness maintenance
- Table bussing
- Efficient collaboration
- Service prioritization
- Table setting
Certification
- {efoodcard food handler basics course certificate} - issued (09-21-2025)
- {4 basic liquor law training certificate } - issued (09/21/2025)
Languages
English and spainsh
Native or Bilingual
Timeline
Hostress
Pita Jungle
01.2024 - 12.2024
Sampler
Sam's Club/crossmark
07.2023 - 01.2024
High school diploma -
Primavera online school