Sam Trotter
Lewisville,TX
Summary
Dependable and organized Service Coordinator with 4 years of experience supporting technicians of all work programs. Strong history of managing a high-volume workload while meeting hard deadlines in a fast-paced environment.
Team Leader experienced in directing activities of workgroups. Develop strategies, provides training, set goals, and obtain team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
7
7
years of professional experience
Work History
Team Manager
WheelSpinRacing Team
08.2019 - Current
- Led driver relations through effective communication, coaching, training and development.
- Drove performance of staff by creating incentives and positive work atmosphere and administering respectfulness and rewards programs.
Moderator
WheelSpinRacing Team
- Managed content distribution to online channels and social media platforms.
- Maintained event calendar to schedule creation and deadlines.
- Streamlined functions by developing and implementing processes and task management ticket systems as well as educating staff on said systems.
- Proofread, edited, and evaluated final copy to verify content aligned with established guidelines.
- Conducted meetings with staff members to collaborate and review proposed suggestions.
- Worked with graphic artists, post-production team members, and others to produce captivating and successful content.
Sales Apprentice
Discount Tire
Corinth, TX
05.2018 - Current
- Supported the sales team with assistance such as coordinating paperwork, responding to basic inquiries, and assisting incomplete sales.
- Shadowed sales professionals to help gain deeper insights to sharpen my skills and strategies for better customer experience.
- Completed physical inventory counts each week as well as audited/corrected any discrepancies in inventory.
- Unloaded shipments, reviewed merchandise and tracked paperwork.
Service Coordinator
Discount Tire
- Monitored priorities and liaised technician team to help delegate tasks on time.
- Documented all changes and actions in the POS System.
- Help demonstrate knowledge of the company's mission/goals and mentored workers in reaching objectives aligned with company core values.
- Kept a watchful eye on technicians, equipment to optimize work readiness, and staging supplies with specifications for each vehicle.
- Efficiently assisted technicians with problematic transactions to maintain customer satisfaction and quickly rectify any and all issues.
- Trained over 18 technicians on machine use and maintenance to improve efficiency of department and help cultivate technicians to create a safe workplace while giving 110%.
Service Technician
Discount Tire
- Applied knowledge of all equipment used in performing service.
- Demonstrated increased knowledge of company products and equipment, especially technology equipment.
- Completed routine tasks such as tire rotation and balancing, including flat repair services.
Education
High School Diploma -
Lake Dallas High School
Lake Dallas, TX05.2018
Skills
- Equipment Functional Improvement
- Equipment Operator Training
- Testing Documentation
- Precision Instruments
- Personnel Skill Assessments
- Specifications Interpretation
- Tools and Equipment Maintenance
- Hydraulic Operation
- Worker Training
- Visual Inspection
- Schedule Preparation
- Safety Compliance
Sim Racer
- iRacing Endurance Driver for the WheelspinRacing Team
- Top 1% International Driver in Gran Turismo 7
- Above 50 Podium Finishes in over 10 Invited Special Events
Timeline
Team Manager
WheelSpinRacing Team
08.2019 - Current
Sales Apprentice
Discount Tire
05.2018 - Current
Moderator
WheelSpinRacing Team
Service Coordinator
Discount Tire
Service Technician
Discount Tire
High School Diploma -
Lake Dallas High School
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