Caterina Fiorotto

• Memorize store layouts and planograms to fulfill orders using shortest, most efficient route.
• Provide excellent customer service to customers when face-to-face or through phone conversations.
• Maintain high satisfaction ratings by cultivating positive relationships with customers by going the extra mile. Such as, helping elderly and disabled customers bring their groceries into their residences.
• Note customer special requests, preferences and favorite products to enhance service and build brand loyalty.
• Increase store revenue by offering customers similar products relevant to their current order.
• Maximize efficiency by scanning items quickly and completing as many as three orders per hour.
• Consistently meet deadlines and quality goals for accuracy and timeliness.

• Managed a team of 30 individuals comprised of assistant managers, shift leaders, line/prep cooks, customer service representatives and delivery drivers.
• Store was ranked in the top 3% in the United States twice, while active manager.
• Organized budgets, oversaw P&Ls, and achieved margin targets consistently to stay on track with growth plans.
• Reduced costs, managed delivery schedules, and performed risk analysis to improve overall profitability.
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to the bank.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
• Created fun team building activities to engage staff in up-selling to meet revenue targets.

Hired on as a team member and promoted to a management position after 90 days of training.

• Managed a team of 7-15 individuals in day-to-day operations.
• Recruited and hired employees offering talent, charisma and experience to the restaurant team
• Conducted in-depth training for workers in food preparation and customer-facing roles to promote a strong team performance.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction to maintain long-term loyalty.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Assisted with planning schedules and delegating assignments to meet coverage and service demands.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Hired as a team member and promoted into management after being with the company for a year.

• Accomplished multiple tasks within established timeframes.
• Excelled in every store position and regularly backed up front-line staff.
• Maximized performance by monitoring daily activities and mentoring team members.
• Trained restaurant employees to prepare food, operate cash registers, and keep restaurant clean throughout the shift.
• Cross-trained existing employees to maximize team agility and performance.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.