Magdalena JoseCoronado
Tucson,AZ
Summary
Dynamic Assistant Manager and Claims Adjuster with a proven track record at Dunkin Donuts and GEICO. Excelled in enhancing customer loyalty through exceptional service and resolving complex claims, showcasing strong analytical skills and a deep understanding of business development. Skilled in project management and employee engagement, achieving significant operational improvements.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Dunkin Donuts
10.2022 - 10.2024
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Claims Adjuster, Automobile and Casualty
GEICO
07.2020 - 08.2022
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Documented information gathered in field and uploaded data to company database for efficient processing.
- Identified suspicious losses and contacted manager for investigative assistance.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Analyzed information gathered by investigation and reported findings and recommendations.
Education
No Degree - CDL License
HDS Trucking Institute
Tucson, AZ09-2023
High School Diploma -
Canyon Rose Academy
Tucson, Az05-2019
Skills
- Recruiting and interviewing
- Budget assistance
- Sales monitoring
- Employee engagement
- Project management abilities
- Business development understanding
- Orientation and training
- Meeting facilitation
Timeline
Assistant Manager
Dunkin Donuts
10.2022 - 10.2024
Claims Adjuster, Automobile and Casualty
GEICO
07.2020 - 08.2022
No Degree - CDL License
HDS Trucking Institute
High School Diploma -
Canyon Rose Academy
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