Summary
Overview
Work History
Education
Skills
Timeline
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Alex Shaw

Clemson,SC

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Overview

7
7
years of professional experience

Work History

Clean Team

Skyzone Trampoline Park
Fort Wayne, IN
06.2021 - Current
  • Achieved specific team objectives and collection activity.
  • Made sure the park stayed clean at all times ensuring guests felt welcomed when arriving for their scheduled jumps.
  • Interacted with other team members on the courts and up front.
  • Kept the concessions area and party rooms stocked with all the proper equipment and supplies to reduce the stress of other employees being forced to take on that task on top of their own.
  • Answered to the managers and completed any tasks they requested without complaint or disappointment.
  • Greeted guests who entered the park to try to optimize their time spent with us.
  • Trained new members on how to efficiently complete certain tasks.
  • Filled in others' positions when they were sent on break or called by the managers.

Sales Associate

Skyzone Trampolie Park
Fort Wayne, IN
02.2021 - Current
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Maintained records related to sales, returns and inventory availability.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved perfect attendance and on-time record.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Solved customer challenges by offering relevant products and services.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Provided positive first impressions to welcome existing, new and potential customers.

Party Host

Skyzone Trampoline Park
Fort Wayne, IN
12.2019 - Current
  • Decorated and set tables in accordance with party themes and age groups.
  • Took information about guests' party size, led to seating and offered menus.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations by phone and walk-in, keeping scheduling demands in time to avoid overbooking.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Directed guests to correct areas for eating, jumping and other services.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
  • Delivered information and details of interest about facility to visitors.
  • Collected payment and fees for desired services.

Court Monitor

Skyzone Trampoline Park
Fort Wayne, IN
05.2019 - Current
  • Enforced gymnasium policies such as no foul language, taunting or poor sportsmanship to maintain respectful playing atmosphere.
  • Inspected sporting equipment and examined participants to verify compliance with event and safety regulations.
  • Fielded public issues and complaints.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Resolved conflicts that arose between jumpers by listening to complaints and finding appropriate solutions.
  • Ordered and maintained all recreational equipment.
  • Trained staff members on following safety procedures.
  • Interacted with guests in a friendly manner, making them enjoy their time at the park and leaving with a positive and enjoyable experience

Education

Bachelor of Science - Criminal Justice

Clemson University
Clemson, SC
05.2025

High School Diploma -

Carroll High School
Fort Wayne, IN
05.2021

Skills

  • Motivational Leadership
  • Handling Customer Complaints
  • Schedule Coordination
  • Team Building
  • Complex Problem Solving
  • Staff Development and Training
  • Friendly and Relatable
  • Documentation and Recordkeeping
  • Adaptable and Resilient
  • Methodical and Organized
  • Decision Making
  • Regulatory Compliance

Timeline

Clean Team

Skyzone Trampoline Park
06.2021 - Current

Sales Associate

Skyzone Trampolie Park
02.2021 - Current

Party Host

Skyzone Trampoline Park
12.2019 - Current

Court Monitor

Skyzone Trampoline Park
05.2019 - Current

Bachelor of Science - Criminal Justice

Clemson University

High School Diploma -

Carroll High School

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Alex Shaw