Oshalina Richard
Oakland,CA
Summary
Successful professional with more than 10 years experience in diverse environments Able to demonstrate strong verbal and written communication skill Ability to create a “Win Win” solution and identify root causes to consumer complaints to ensure customer retention. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
11
11
years of professional experience
Work History
Dispatcher
DAYLIGHT TRANSPORT LLC
Hayward, CA
07.2016 - 05.2021
- Review and reconcile pick ups on route trips
- Communicate with ICs when records are pending updates
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
- Directed investigations to verify and resolve customer or shipper complaints
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs
- Directed dispatching, routing and tracking of 35 fleet vehicles
Truck Dispatcher
Ups Freight
San Leandro, CA
08.2013 - 01.2016
- Scheduled, executed, and monitored customer-specific freight pickup and delivery orders
- Planned, coordinated, and tracked daily route assignments to drivers, efficiently
- Recorded and maintained all load and tracking data into computerized dispatch system
- Contacted and informed customers about order status and related concerns
- Handled and addressed various delivery and pick-up issues, professionally and effectively
- Documented and communicated work-related information to appropriate personnel.
- Dispatched calls for emergency and routine driver call-outs.
- Responded to over 100 daily caller requests with information about assistance and timeframes
- Conducted geographical location spotting and map reading to support fleet personnel
Senior Teller/Supervisor
Bank of America
Berkeley, CA
06.2007 - 11.2010
- Trained and developed staff to maximize productivity and revenue potential through team building
- Provided exceptional customer service and addressed customer inquiries and complaints
- Successfully handled various accounting transactions along with cross-selling services
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Politely assisted over 200 customers per day in fast and high-pressure environment
Education
High School Diploma -
Marinello School of Beauty - Burbank
Hayward, CA2013
Certified Massage Therapist - undefined
Carrington College
2012
High School Diploma - undefined
San Lorenzo High School
2004
Skills
- Verbal and Written Communication
- Customer Request Management
- Service Coordination
- Message and Work Order Transfer
- Equipment Location Identification
- Calendar and Scheduling Software
- Delivery policies
- Routing orders
- Updating logs
- Prioritizing calls
- Customer Relations
- Dispatching procedures
- Schedule Management
- Employee training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Dispatcher
DAYLIGHT TRANSPORT LLC
07.2016 - 05.2021
Truck Dispatcher
Ups Freight
08.2013 - 01.2016
Senior Teller/Supervisor
Bank of America
06.2007 - 11.2010
High School Diploma -
Marinello School of Beauty - Burbank
Certified Massage Therapist - undefined
Carrington College
High School Diploma - undefined
San Lorenzo High School
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