Mia Jackson
Providence Village,TX
Summary
Focused professional with more than four years’ experience working in a call center environment who possesses strong leadership skills and takes great pride in offering quality customer service while exceeding to obtain top company goals. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Irving, ARX Core PCC
06.2018 - 03.2020
- Handle inbound calls to provide needs to Pts to get meds in a timely manner
- Assist Pts in setting up orders for specialty meds
- Reach out to MDO to get scripts for pts
- Enroll Pts in New Pt/New enrollment
Customer Service Representative
Maximus
Las Colinas, TX
03.2016 - 09.2016
- Provided accurate and appropriate information in response to customer inquiries
- Handled outbound calls to provide health care needs of our Nation’s Veterans
- Under this program, eligible Veterans can obtain approved care in their community, covered under the Veteran’s Affairs
- Assisted Veteran’s via outbound calls to facilities to schedule appointments that meet the episode of care requested
- Provided information to facilities and doctors, as needed, regarding Veteran’s specifications
- Assisted in finding a provider that would meet the needs of the Veteran’s specifications
- Scheduled, coordinated, and confirmed appointments and entered into system
- Worked daily with Medconnect and eEligibility
- Made contact with payers to verify benefits for a physician administered drug
- Completed 14-15 benefit verifications per day
- Sent accurate insurance coverage to providers, as needed
Customer Service Representative
Humana
Irving, TX
05.2014 - 12.2015
- Handled inbound calls
- Tracked customer accounts
- Set up new customer in the system and completed registration
- Enrolled customers in benefit plans
- Helped customers find appropriate Medicare products
- Provided discretion and privacy for each customer
- Responsible for processing claims regarding Medicare Part A & Medicare Part B
Customer Service Representative
Southwest Credit Systems
Carrollton, TX
01.2012 - 01.2014
- Worked with 20 professionals covering 3 states (IL, WI, and TX)
- Responsible for more than 3,800 individual accounts
- Quickly and effectively solved customer challenges
- Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service
- Maintained daily and quarterly goals
- Used Voice over IP systems
Customer Service Representative
Encore Payment Systems, LLC
Richardson, TX
01.2010 - 01.2012
- Worked with clients on making payment arrangements
- Set up new accounts and input into system
- Received payments from clients
- Educated customers on products and services
- Set up appointment for independent companies for credit card machines
Customer Service Representative
Teksystem Temporary Agency
Hanover, MD
05.2020 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
Education
Medical Assistant Certificate -
Anthem College
2012
High School Diploma - undefined
Eudora High School
1996
Skills
- Customer Retention Strategies
- Understanding Customer Needs
- Upselling Products and Services
- Customer Data Confidentiality
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
- Creative Problem Solving
- Data Entry and Maintenance
- Time Management
- Salesforce CRM
- Regulatory Compliance
Timeline
Customer Service Representative
Teksystem Temporary Agency
05.2020 - 06.2021
Customer Service Representative
Irving, ARX Core PCC
06.2018 - 03.2020
Customer Service Representative
Maximus
03.2016 - 09.2016
Customer Service Representative
Humana
05.2014 - 12.2015
Customer Service Representative
Southwest Credit Systems
01.2012 - 01.2014
Customer Service Representative
Encore Payment Systems, LLC
01.2010 - 01.2012
Medical Assistant Certificate -
Anthem College
High School Diploma - undefined
Eudora High School
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