Tyler Teramae
Pasadena,CA
Summary
Friendly Service Advocate with extensive customer follow-up experience to reach mutually satisfactory resolutions. Committed to improving customer satisfaction by constantly pursuing new ways to improve customer service. Adept at troubleshooting problems with customers professionally and emphatically.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier/Scan Coordinator
Vallarta Supermarkets
07.2025 - Current
- Provide fast, friendly, and accurate service to customers in a high-volume retail environment. Operated POS systems to process cash, credit, and returns while maintaining accuracy in cash handling and drawer balancing. Assisted customers with product inquiries, resolved complaints professionally, and ensured a positive shopping experience. Maintained clean, organized work areas and followed company policies for safety and loss prevention. Collaborated with team members to meet daily sales and service goals. Manage pricing all over the store
Shipping Clerk
KGS Electronics
09.2025 - 12.2026
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
Casino Banker
Blackstone Gaming, LLC
07.2024 - 11.2024
- Participating in, monitoring, auditing, and ensuring live casino card games – are following established rules and regulations (including seating arrangement/rotation) of controlled card games like various forms of Blackjack, Poker (double-hand poker), Tiles, Three-Card Poker, Ultimate Texas, and Baccarat
- Working in a lively, fast-paced location – with a professional, fun team to ensure asset protection procedures are followed including keeping track of what’s happening on your table and reporting all suspicious or unauthorized activities
- Creating a professional and positive experience – for the casino’s guests and coworkers alike by working with the dealer and the casino’s staff
Customer Service Associate
Better Grow Hydro
09.2023 - 07.2024
- Work fast and efficiently, with a high attention to detail. Ensure that all online orders are accurately input into the system. Work closely with other customer service agents and sales staff to coordinate and prioritize orders for retail and commercial customers. Confirm all orders and anticipate customer needs. Investigate customer complaints and find solutions by problem-solving. Escalate customer concerns when necessary. Effectively interface and coordinate with the shipping department. Help to create a positive office culture. Maintain composure during high volume periods, and work well under pressure.
Service Advocate
Target
05.2017 - 09.2023
- Interface with customers to identify purchasing needs and direct them to appropriate department; recommend additional products or cost-effective alternatives to enhance service and satisfaction
- Champion promotional items to increase sales revenues and actualize consultative sales techniques to achieve set sales goals; confirm and change price signage on designated products during seasonal promotions
- Facilitate inventory and stock management; conduct routine cycle counts and inventory audits to assist department manager and store replenish inventories while minimizing excess
- Provide training to new employees to uphold company policies and sustain customer satisfaction.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
Education
Bachelor's degree - Mathematics
California State University of Northridge
Northridge, CA06.2022
Skills
- QuickBooks
- Organizational skills
- Math
- Bookkeeping
- Computer skills
- Technical accounting
- Proofreading
- Communication Skills
- Microsoft tools
- Phone etiquette
- Analysis skills
- Customer service
Certification
- CompTIA A+
- June 2026
Timeline
Shipping Clerk
KGS Electronics
09.2025 - 12.2026
Cashier/Scan Coordinator
Vallarta Supermarkets
07.2025 - Current
Casino Banker
Blackstone Gaming, LLC
07.2024 - 11.2024
Customer Service Associate
Better Grow Hydro
09.2023 - 07.2024
Service Advocate
Target
05.2017 - 09.2023
Bachelor's degree - Mathematics
California State University of Northridge