Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Marionette Taylor

Y

Summary

Adept Patient Coordinator with a proven track record at Walter Reed Army Medical Center, enhancing front office efficiency and patient satisfaction through exceptional organizational skills and empathetic customer service. Mastered insurance verification and patient confidentiality, significantly improving clinic operations and patient care. Working with about twenty providers and residents, and twenty five hundred service members and their families.

Overview

17
years of professional experience

Work History

Walter Reed Army Medical Center

Patient Coordinator
12.2005 - 02.2023

Job overview

  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.

Education

Tyngsborough High School
Tyngsborough, MA

Certificate from Surgical Technician
09.1998

Skills

  • Insurance Verification
  • Appointment Scheduling
  • Healthcare Industry Knowledge
  • Patient confidentiality
  • Electronic Records Management
  • Office Administration
  • Attention to Detail
  • Multitasking ability
  • Customer Service
  • Organizational Skills
  • Patient documentation
  • Patient Relations
  • Patient Records Management
  • Creative Problem-Solving
  • Medical Terminology
  • Verbal and written communication
  • Documentation
  • Patient Registration
  • Quality Assurance
  • HIPAA Compliance
  • Regulatory Compliance
  • Patient Outreach and Follow-Up
  • Policy compliance
  • Goal Setting
  • Proficient in Software
  • Filing and Recordkeeping
  • Monitoring tools
  • Patient Care Coordination
  • Scheduling
  • Medical Data Collection
  • Articulate Communication
  • Patient Safety
  • Insurance Practices
  • Critical Thinking Skills
  • Performance Improvement
  • Patient Education
  • Organizational standards
  • s
  • Follow-up care
  • Database coordination
  • Interdepartmental Collaboration
  • Administrative and Office Support
  • Calm and Effective Under Pressure
  • Schedule Coordination
  • Reliability and Dedication
  • Insurance Authorizations
  • Patient Intake
  • Records Management
  • Patient Confidentiality and Data Security
  • Document filing
  • Gathering Information from Patients
  • Insurance verifying
  • Punctual and Hardworking
  • Conflict Resolution
  • Providing Information and Resources
  • Invoice Verification
  • Communicating to Patients and Families
  • Caring and Empathetic
  • Clerical and Filing Support
  • Benefits Explanation
  • Patient Needs Assessment and Referral
  • Building Rapport and Credibility
  • Medical insurance
  • Insurance Verification
  • Insurance Forms Processing

Timeline

Patient Coordinator

Walter Reed Army Medical Center
12.2005 - 02.2023

Tyngsborough High School

Certificate from Surgical Technician

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Marionette TaylorY