Summary
Overview
Work History
Education
Skills
Certification
SoftwareEngineer
Jon Evans

Jon Evans

MSP Engineer Manager
Dellwood,MN

Summary

Methodical MSP Engineer Manager with 10+ years providing valuable critical services. Lends detailed oversight in Server and Virtualization to create specialized projects and systems. Skilled root-cause analysis to mitigate production errors and improve deployments. Proven history of success researching, monitoring, designing and installing necessary technical systems.

Overview

12
12
years of professional experience
2
2
years of post-secondary education
13
13
Certificates

Work History

MSP Engineer Manager

Cyber Advisors
Maple Grove, MN
03.2023 - Current
  • Developed and maintained relationships with
    customers, employees and vendors to ensure
    internal and external retention.
  • Created and managed smooth onboarding and
    offboarding projects for clients.
  • Developed new training processes for staff to
    achieve certification goals and promote team
    development.
  • Managed hiring, training and mentoring of team
    members.
  • Participated in SOP creation for department and
    company changes.
  • Maintained scheduling and client assignments for
    engineering team of 16 and approximately 160
    clients.

Senior Network Engineer

Cyber Advisors
Maple Grove, MN
04.2022 - Current
  • Review and maintain all client infrastructure including servers, hypervisors, firewalls, access points, and other related technologies.
  • Establish and monitor key performance metrics to verify consistent compliance with important networking standards.
  • Oversee client's entire network and related policies covering use, maintenance and infrastructure.
  • Built and improved network documentation and training procedures to lead successful team completing high-quality work.
  • Provided input and design to streamline new client on boarding, documentation and vendor relationships.

Professional Services Engineer

Atomic Data
Minneapolis, MN
2013.07 - 2022.04
  • Developed, designed, deployed and integrated Windows Server systems and applications using Kaseya remote management, powershell scripting and Network Detective data collection tools and information to evaluate and onboard new clients.
  • Worked with several non-profit clients outlining and executing plans to help migrate them to Microsoft 365 Non-Profit to save on IT costs and allow budget to be utilized to it's fullest.
  • Drafted scope of work and executed several mail migrations moving from on-prem Exchange to Office 365 or between 365 tenants utilizing hybrid Exchange or 3rd party migration tools.
  • Worked cross-functionally within organization, clients and vendors to maintain client satisfaction and resolve issues quickly.
  • Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues and competitions.
  • Analyzed, troubleshot and diagnosed problems and provided prompt resolution on as needed basis for clients during shifts I was taking escalations.
  • Tested and checked performance of hardware, software and infrastructure regularly for clients to ensure proactive remediation and support.
  • Created relationships with key decision-makers and served as external technical spokesperson assisting with IT budgets and hardware purchases.
  • Provided relevant hardware specifications and recommendations to clients for maintaining secure and productive equipment followed by planning and deployment of hardware.

Service Desk Technician

Atomic Data
Minneapolis, MN
11.2012 - 07.2013
  • Basic to advanced triage of user workstations and servers to address break fix issues.
  • Handled approximately 30 support calls daily while also addressing email support requests.
  • Creation of new user accounts, mailboxes, and other related items for staff on boarding with Exchange and Active Directory.
  • Training of peers within the team to ensure support was of the highest quality.
  • Writing documentation for triage and procedures to assist colleges in support process.

Education

TV Production

Brown College
Minneapolis, MN
07.2003 - 07.2005

High School Diploma -

Tech High School
St. Cloud, MN
09.1999 - 05.2003

Skills

Windows Server 2019-2003

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Certification

MCSA: 70-410 Server 2012 R2

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Jon EvansMSP Engineer Manager