Jon Evans
MSP Engineer Manager
Dellwood,MN
Summary
Methodical MSP Engineer Manager with 10+ years providing valuable critical services. Lends detailed oversight in Server and Virtualization to create specialized projects and systems. Skilled root-cause analysis to mitigate production errors and improve deployments. Proven history of success researching, monitoring, designing and installing necessary technical systems.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
13
13
Certificates
Work History
MSP Engineer Manager
Cyber Advisors
Maple Grove, MN
03.2023 - Current
- Developed and maintained relationships with
customers, employees and vendors to ensure
internal and external retention. - Created and managed smooth onboarding and
offboarding projects for clients. - Developed new training processes for staff to
achieve certification goals and promote team
development. - Managed hiring, training and mentoring of team
members. - Participated in SOP creation for department and
company changes. - Maintained scheduling and client assignments for
engineering team of 16 and approximately 160
clients.
Senior Network Engineer
Cyber Advisors
Maple Grove, MN
04.2022 - Current
- Review and maintain all client infrastructure including servers, hypervisors, firewalls, access points, and other related technologies.
- Establish and monitor key performance metrics to verify consistent compliance with important networking standards.
- Oversee client's entire network and related policies covering use, maintenance and infrastructure.
- Built and improved network documentation and training procedures to lead successful team completing high-quality work.
- Provided input and design to streamline new client on boarding, documentation and vendor relationships.
Professional Services Engineer
Atomic Data
Minneapolis, MN
2013.07 - 2022.04
- Developed, designed, deployed and integrated Windows Server systems and applications using Kaseya remote management, powershell scripting and Network Detective data collection tools and information to evaluate and onboard new clients.
- Worked with several non-profit clients outlining and executing plans to help migrate them to Microsoft 365 Non-Profit to save on IT costs and allow budget to be utilized to it's fullest.
- Drafted scope of work and executed several mail migrations moving from on-prem Exchange to Office 365 or between 365 tenants utilizing hybrid Exchange or 3rd party migration tools.
- Worked cross-functionally within organization, clients and vendors to maintain client satisfaction and resolve issues quickly.
- Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues and competitions.
- Analyzed, troubleshot and diagnosed problems and provided prompt resolution on as needed basis for clients during shifts I was taking escalations.
- Tested and checked performance of hardware, software and infrastructure regularly for clients to ensure proactive remediation and support.
- Created relationships with key decision-makers and served as external technical spokesperson assisting with IT budgets and hardware purchases.
- Provided relevant hardware specifications and recommendations to clients for maintaining secure and productive equipment followed by planning and deployment of hardware.
Service Desk Technician
Atomic Data
Minneapolis, MN
11.2012 - 07.2013
- Basic to advanced triage of user workstations and servers to address break fix issues.
- Handled approximately 30 support calls daily while also addressing email support requests.
- Creation of new user accounts, mailboxes, and other related items for staff on boarding with Exchange and Active Directory.
- Training of peers within the team to ensure support was of the highest quality.
- Writing documentation for triage and procedures to assist colleges in support process.
Education
TV Production
Brown College
Minneapolis, MN 07.2003 - 07.2005
High School Diploma -
Tech High School
St. Cloud, MN 09.1999 - 05.2003
Skills
Windows Server 2019-2003
Windows 10-XP
Exchange 2019-2003
Microsoft 365
VMWare Hypervisor
VMWare vCenter
Active Directory
Powershell
Auvik
Kaseya
SSL Certificates
Customer Service
Dell Server Hardware
WDS Setup
Microsoft SQL
Veeam Backup
Crashplan
Dell Appasure (Quest)
Linux/Unix
Cisco Network Assistant
ConnectWise Automate
Microsoft Hyper-V
Fortinet FortiManager
Certification
MCSA: 70-410 Server 2012 R2