Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Lloyd

Spokane,WA

Summary

Dynamic Client Care Representative with extensive experience, excelling in customer service and patient education. Proven ability to enhance client satisfaction through effective scheduling and meticulous documentation. Strong organizational skills and teamwork foster a positive environment, ensuring seamless operations and improved client interations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Client Care Representative and Veterinary Asst.

Latah Creek Animal Hospital
04.2023 - Current
  • Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
  • Delivered exceptional service by promptly responding to client inquiries through phone, email, and chat platforms.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
  • Entered data from pet records and office visits into computer system.


Veterinary Receptionist

Hunter Veterinary Clinic
03.2020 - 04.2023


  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained current and accurate medical records for patients.
  • Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.
  • Helped patients complete necessary medical forms and documentation.
  • Supported office staff and operational requirements with administrative tasks.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Embroidery Machine Operator

Wild Rose Graphics
04.2015 - 03.2020
  • Consistently met tight deadlines while maintaining a high level of quality control over finished embroidered pieces.
  • Maintained a clean and organized work environment, ensuring safety compliance and efficient workflow.
  • Designed proof sample to submit to client for approval.
  • Maximized productivity through skillful prioritization of tasks based on urgency and complexity of each project.
  • Tracked and restocked production supply and inventory of thread and material.
  • Operated computerized embroidery machine to complete work to order specification.
  • Assisted in inventory management, ensuring adequate supplies of materials for seamless production continuation.
  • Ensured precise pattern placement through careful interpretation of design specifications provided by clients or designers.
  • Streamlined production processes by performing routine maintenance on embroidery machines to ensure optimal functionality.
  • Executed installation of embroidery hoops and apparatus to hold fabric tight.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Veterinary Receptionist

Lincoln Heights Veterinary Clinic
09.2012 - 04.2015


  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Contributed to positive work environment through excellent teamwork and collaboration with staff members.

Education

GED -

Spokane Community College
Spokane, WA
10-2006

Skills

  • Organizational skills
  • Patient education
  • Documentation
  • Scheduling
  • Teamwork and collaboration
  • Customer service
  • Multitasking
  • Computer skills
  • Phone etiquette

Certification

  • Certified Fear Free Professional

Timeline

Client Care Representative and Veterinary Asst.

Latah Creek Animal Hospital
04.2023 - Current

Veterinary Receptionist

Hunter Veterinary Clinic
03.2020 - 04.2023

Embroidery Machine Operator

Wild Rose Graphics
04.2015 - 03.2020

Veterinary Receptionist

Lincoln Heights Veterinary Clinic
09.2012 - 04.2015

GED -

Spokane Community College

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Ashley Lloyd