Wuraola Taylor
Houston,Texas
Summary
Strong track record executing creative briefs to tight deadlines and facilitating successful performances. Flexible team worker with improvisation skills.
Overview
17
17
years of professional experience
Work History
Patient Transporter
Houston Methodist Hospital
Houston Texas
10.2023 - 04.2024
- Warmly greeted patients and visitors and made each feel welcome.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
Correctional Officer
TDCJ
Houston, USA
05.2022 - 03.2023
- Supervisor-Captain Tremble
- Phone no-2815953465
Customer Service Representative
Resource Health Services
Houston, USA
01.2021 - 03.2022
- Supervisor-Ijerelem Nwokoro
- Phone no-3015496871
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
- Logged, tracked and documented orders received daily
- Performed follow-up phone calls to uncover customer needs
- Built rapport with customers through courteous and professional communications
- Assisted in fulfillment of customer orders placed in person, via email, online and by telephone.
Behavioural Health Technician
Serenity House Detox
Houston, USA
01.2019 - 11.2020
- Supervisor-lynn Taylor Phone no-7376004366
- Responsible for monitoring the behavior of clients or patients and following the guidelines and treatment from a mental health professional and regularly reporting any progress or problems.
Admin/customer Relations Officer
Bolz International Limited
Lagos, Nigeria
01.2011 - 01.2017
- Follow up on existing and prospective clients for the training services
- Attending to customer service-related issues and resolving customer issues
- Data Entry and documentation
- Stock taking and Inventory management.
Customer Service Agent
Arik Air
Lagos, Nigeria
03.2009 - 01.2011
- Offered clients product advice, increasing customer satisfaction
- Handled objections and disputes to maximize sales
- Consistently went the extra mile to achieve customer satisfaction
- Built meaningful connections with customers to promote customer loyalty
- Recorded and processed call information, helping to strengthen quality of customer data.
Customer Service Representative
Skye Bank
Lagos, Nigeria
09.2007 - 07.2009
- Conferred with customers about product and services to resolve problems and drive sales
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Entered customer interaction details to track requests, document problems and record solutions offered.
Education
Mass Communication -
The Polytechnic Ibadan
Associate in Mass Communication - Mass Communication
The Polytechnic Ibadan
06.2003
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Detail oriented
- Organizational skill
- Time Management
- Communication Skill
- Interpersonal reations
- Data Entry
Additional Information
Reaching out to vulnerable people. Reading, Thinking, Singing, Cooking, Meeting People and facing new challenges
Timeline
Patient Transporter
Houston Methodist Hospital
10.2023 - 04.2024
Correctional Officer
TDCJ
05.2022 - 03.2023
Customer Service Representative
Resource Health Services
01.2021 - 03.2022
Behavioural Health Technician
Serenity House Detox
01.2019 - 11.2020
Admin/customer Relations Officer
Bolz International Limited
01.2011 - 01.2017
Customer Service Agent
Arik Air
03.2009 - 01.2011
Customer Service Representative
Skye Bank
09.2007 - 07.2009
Mass Communication -
The Polytechnic Ibadan
Associate in Mass Communication - Mass Communication
The Polytechnic Ibadan