Customer Relations Expert with 8+ years of experience turning tough customer situations into loyal relationships. Known for my genuine care, empathy, and ability to connect with people like an old friend. I don't just solve problems-I make sure customers feel valued while I'm doing it. Whether it's calming a frustrated client or going the extra mile, I'm your go-to for making sure no customer feels like "just another number." Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.