SYED AHSAN RIZVI
Morton Grove,IL
Summary
Experienced and results-driven professional in account management, specializing in cultivating and nurturing strong client relationships to fuel business growth. Skilled in contract negotiation, resolving client issues, and aligning services to meet client needs. Demonstrated success in fostering team collaboration and thriving in dynamic environments, highlighting exceptional communication and problem-solving abilities. Proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
12
12
years of professional experience
Work History
Senior Account Development Manager
Echo Global Logistics
02.2018 - Current
- Managed a portfolio of 100 clients, coordinating resources for efficient logistics solutions
- Improved client satisfaction score by 30% by reorganizing supply chain processes
- Increased client portfolio revenue by 15% annually, resulting from innovative sales strategies and relationship management
- Boosted client retention rate by 30% by implementing personalized customer service strategies
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Developed and delivered presentations to key customers to position products and services.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
Account Executive
Command Transportation
02.2014 - 02.2018
- Increased annual client sales revenue by $500,000 through upselling and cross-selling strategies
- Improved customer retention by 25% via personalized account management
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed logistics coordination for 200 international shipments monthly
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Generated a 30% boost in client satisfaction by implementing new communication channels
- Achieved a 50% reduction in shipping errors by introducing a comprehensive training program for staff
Associate Sales Representative
Hertz
01.2013 - 01.2014
- Increased regional sales by 15%, resulting in an additional $200,000 in annual revenue
- Coordinated and executed 30 sales events annually, reaching an audience of 5,000 potential clients
- Achieved a 20% reduction in sales cycle time by implementing a streamlined follow-up process
- Boosted client satisfaction scores by 30% by conducting regular feedback sessions
- Increased customer satisfaction scores by 40% through enhanced service delivery and communication
- Identified opportunities for upselling additional products or services to existing clients, maximizing revenue generation per account.
- Presented regular updates on sales progress at team meetings, sharing best practices with colleagues for improved productivity.
- Streamlined communication between departments, facilitating smoother transactions for clients.
- Participated in trade shows and networking events to promote company products and generate leads.
- Utilized CRM tools proficiently for managing client interactions, maintaining accurate records of correspondence and ensuring timely follow-up actions.
Education
Bachelor of Arts - BA - Business/Managerial Economics
Northern Illinois University
DeKalb, IL01.2013
Skills
- Project Management
- Proficient at Managing Multiple Tasks
- Client Account Management
- Detail-Oriented Approach
- Contract Negotiation Expertise
- Structured Task Management
- Client Engagement
- B2B Sales Expertise
- Salesforce CRM Expertise
- Client-Centric Support
- CRM Software Proficiency
- Analytical Problem Solving
- Teamwork and collaboration
Accomplishments
- Increased client base by 30% in 12 months.
- Secured $1.5 million in annual revenue from new contracts.
- Reduced operational costs by 20% through process optimization.
Industry Expertise
Client Management
Hobbies and Interests
- Sports - played Football for 6 years from junior high to high school.
- Coaching and teaching - I love to help others, and I am good at training.
2023 Customer Satisfaction Award
In 2023 I lead my team in getting recognized my our high value Clients as having the best customer service.
Languages
English
Native or Bilingual
Urdu
Professional Working
Interests
- Playing Sports
- I enjoy cooking for friends and family gatherings
- Volunteer Work
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Enjoy participating in [activity] for overall physical and mental well-being
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Blockchain Technology and Cryptocurrency
- I participate in a variety of outdoor recreational activities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Websites
Timeline
Senior Account Development Manager
Echo Global Logistics
02.2018 - Current
Account Executive
Command Transportation
02.2014 - 02.2018
Associate Sales Representative
Hertz
01.2013 - 01.2014
Bachelor of Arts - BA - Business/Managerial Economics
Northern Illinois University
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